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For Companies At a Glance
- Tasks: Be the go-to advisor for key customers, ensuring they thrive with our platform.
- Company: Join a dynamic team focused on customer success in the travel industry.
- Benefits: Enjoy flexible work options and a vibrant company culture.
- Why this job: Make a real impact by helping customers achieve their goals and drive satisfaction.
- Qualifications: 5+ years in Enterprise Customer Success; travel industry experience preferred.
- Other info: Bring your energy and fresh ideas to a fast-paced environment!
The predicted salary is between 43200 - 72000 £ per year.
Department: Account Management/Customer Success
As an Enterprise Customer Success Manager, you will be a trusted advisor to key named/strategic customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. You’ll be responsible for understanding customer requirements, implementing and onboarding new customers, conducting product training, driving adoption and retention, and ensuring ongoing satisfaction. You will work with our customer C-Suite and executive teams, as well as our program counterparts to drive a successful program. This role works with stakeholders across the company in Sales, Support, Marketing, Product, Engineering, and Finance.
What You'll Do:
- Manage all post-sales activity for Enterprise customers through strong relationship-building, product knowledge, planning, and execution.
- Manage complex integration cycles, relationship, with each Enterprise customer; developing key relationships and executing within customer subteams (Finance, HR, etc.).
- Develop a trusted advisor relationship with customers (C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified.
- Work closely with your Account Executive counterpart to develop a joint success plan for your customers.
- Constantly assess “health checks” for your customers to drive satisfaction, adoption, retention, and reduce churn.
- Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention.
- Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements.
- Increase customer retention and ensure alignment by conducting regular check-in calls and Quarterly & Strategic Business Reviews.
- Work closely with Product and Engineering on identification/tracking of enhancement requests.
- Handle escalations and work across teams to resolve issues.
- Improve upon our existing approaches to customer engagement and account management leveraging our CS platform.
What We're Looking For:
- 5+ years of experience in Enterprise Customer Success Management.
- Experience working within the Travel industry.
- Excellent project management and organizational skills in a high pressure environment, working with high value customers.
- Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve.
- Attention to detail is a must.
- High energy, go-getter with fresh ideas who takes the initiative to get things done.
- Bachelor’s degree preferred or similar working experience.
Enterprise Customer Success Manager employer: Navan Inc
Contact Detail:
Navan Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Customer Success Manager
✨Tip Number 1
Familiarise yourself with our platform and its features. Understanding how our solution can benefit enterprise customers will allow you to speak confidently during interviews and demonstrate your ability to drive customer success.
✨Tip Number 2
Network with professionals in the Travel industry, especially those in customer success roles. Engaging with them can provide insights into best practices and challenges, which you can reference in discussions with us.
✨Tip Number 3
Prepare examples of how you've successfully managed relationships with C-suite executives in previous roles. Highlighting your experience in aligning business strategies and success metrics will resonate well with our expectations.
✨Tip Number 4
Showcase your project management skills by discussing specific instances where you've handled complex integration cycles or escalations. This will illustrate your ability to thrive in high-pressure environments and manage high-value customers effectively.
We think you need these skills to ace Enterprise Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Enterprise Customer Success Management, especially within the Travel industry. Use specific examples that demonstrate your ability to manage complex customer relationships and drive satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your skills align with the responsibilities outlined in the job description. Emphasise your project management skills and your experience working with C-suite executives.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've successfully navigated challenges in previous roles. Highlight your attention to detail and ability to prioritise tasks in high-pressure environments.
Research the Company: Familiarise yourself with StudySmarter's platform and values. Understanding their approach to customer success will help you tailor your application and demonstrate your enthusiasm for the role.
How to prepare for a job interview at Navan Inc
✨Showcase Your Relationship-Building Skills
As an Enterprise Customer Success Manager, your ability to build strong relationships is crucial. Prepare examples of how you've successfully managed relationships with C-suite executives and other stakeholders in previous roles.
✨Demonstrate Product Knowledge
Familiarise yourself with the company's platform and its features. Be ready to discuss how you would leverage specific functionalities to meet customer needs and drive adoption.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage complex integration cycles. Think of scenarios where you've had to navigate challenges and how you resolved them effectively.
✨Highlight Your Project Management Experience
Given the high-pressure environment, be prepared to discuss your project management skills. Share examples of how you've prioritised tasks and managed multiple initiatives simultaneously, especially with high-value customers.
