Launch Manager- German Speaking

Department: Account Management/Customer Success

As a Launch Manager on the Account Manager team, you will be responsible for the successful implementation of Navan travel and expense platform with a portfolio of Mid-Market and Enterprise customers. You will play an integral part in ensuring our customers have a smooth and seamless onboarding experience by acting as the global project manager and technical point-of-contact through launch. This role will drive cross-functional partnerships with the Navan internal team – Sales, Support, Marketing, Product, Engineering, and Finance.

What You’ll Do:

• Oversee implementation from kickoff to go-live using strong project management and product expertise
• Develop project plans, coordinate deliverables, and ensure timely, quality deployments
• Streamline onboarding with process improvements and documentation updates
• Collaborate with Account Management to manage complex global implementations, understanding business needs and ensuring smooth adoption
• Guide customers through technical onboarding and escalate issues when needed
• Advocate for customers’ pain points to influence product improvements
• Lead training sessions for stakeholders and end users

What We’re Looking For:

• 5+ years in project/account management with experience advising clients, managing complex projects, and building strategic relationships
• Ability to align details with strategy and execute efficiently
• Strong communication, time management, and teamwork skills
• Passion for technology and problem-solving, with a focus on risk identification and creative solutions
• Strong language proficiency in German and English
• Willingness to travel for client visits

Navan is the all-in-one super app that makes travel and expense easy so you can focus on being there, not getting there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses. From EAs and finance teams to travel managers and employees, Navan empowers people to focus on the things that matter most to them — all while providing companies with real-time visibility, savings, and control.

At Navan, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation. All voices are valued here and you’ll have the resources, tools, and training you’ll need to do the best work of your life.

Workplace Policy

Navan believes in the value of in-person connections, whether that is sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improves company culture and drives business results. Navan invests in global office spaces — in the US, Germany, France, Spain, and the UK, among others — that feel welcoming and offers perks such as lunches and happy hours to create a strong team environment to help you do your best work. We operate on a hybrid working model, which we define as three days a week in-office. Please expect this policy for all roles that are tied to an office.

Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Accommodations

Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.

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