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For Companies At a Glance
- Tasks: Support customers with their banking needs and promote digital services.
- Company: Join a leading bank with a commitment to customer service.
- Benefits: Competitive salary, generous holiday, flexible rewards, and retirement contributions.
- Why this job: Make a real difference in customers' financial lives while developing your career.
- Qualifications: Experience in customer service and strong communication skills.
- Other info: Comprehensive training and support for career growth.
The predicted salary is between 26350 - 36890 £ per year.
Join us as a Senior Personal Banker in Worthing. You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection. With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected. We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme.
What you’ll do:
- Meeting and supporting customers via video banking from home or face to face in a branch.
- Conducting Financial Health Checks and reviewing customer accounts.
- Identifying products and services that are right for our customers, helping them to make the most of their money and savings.
- Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection.
- Completing outbound care calls to customers to grow and maintain the relationship.
Skills you’ll need:
- Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
- The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls.
- The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances.
- Excellent communication and interpersonal skills with a genuine interest in building relationships.
- Excellent planning and organisational skills.
How we’ll reward you:
You’ll join us on a competitive starting salary of £26,350, pro rata for the hours you work. You’ll also benefit from a range of protection, healthcare and lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme, a generous holiday entitlement of 36 days, pro rata for hours worked, and a monthly contribution to your retirement fund.
Your working pattern:
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the shifts you do and the hours you work, which will be between the hours of 8am and 8pm and will include some bank holidays.
Your learning journey:
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Senior Personal Banker - 12 Month Fixed Term Contract in Worthing employer: NatWest
Contact Detail:
NatWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Personal Banker - 12 Month Fixed Term Contract in Worthing
✨Tip Number 1
Get to know the company! Research their values and services, especially their digital offerings. This way, when you chat with them, you can show how your skills align perfectly with what they’re all about.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might help customers with complex needs. Role-playing these situations can really boost your confidence for the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team. Let’s make it happen!
We think you need these skills to ace Senior Personal Banker - 12 Month Fixed Term Contract in Worthing
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Personal Banker role. Highlight your experience in customer service and any relevant skills that match what we’re looking for, like building relationships and providing excellent support.
Showcase Your Skills: Don’t just list your skills; give examples of how you’ve used them in previous roles. Whether it’s helping customers with complex financial needs or conducting health checks, we want to see how you’ve made a difference.
Be Authentic: Let your personality shine through in your application. We value genuine communication, so don’t be afraid to show us who you are and why you’re passionate about delivering great customer service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role and our company.
How to prepare for a job interview at NatWest
✨Know Your Stuff
Before the interview, make sure you’re familiar with the bank's services and digital channels. Brush up on financial products like mortgages and protection plans, as you'll need to demonstrate your knowledge during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you’ve built rapport with customers or resolved complex issues, as this will highlight your ability to thrive under pressure.
✨Practice Virtual Communication
Since you'll be meeting customers via video banking, practice your virtual communication skills. Ensure you can convey warmth and professionalism through a screen, as this is crucial for building trust with customers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the training programme or how they support career development, which will demonstrate your motivation to grow within the bank.