At a Glance
- Tasks: Support customers in achieving their financial goals and enhance their banking experience.
- Company: Join a leading bank with a focus on customer service and career development.
- Benefits: Competitive salary, flexible hours, generous holiday entitlement, and healthcare benefits.
- Other info: Comprehensive training programme and ongoing support for your professional growth.
- Why this job: Make a real difference in customers' lives while building your career in banking.
- Qualifications: Motivated individuals with strong communication skills and a passion for customer service.
The predicted salary is between 27090 - 27090 £ per year.
Join us as a Customer Service Personal Banker in Warrington.
Overview
You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals.
We’ll look to you to proactively find ways to continually enhance our customer banking experience.
We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training.
Responsibilities
As the first point of contact in our branches, customers will be at the very heart of your role.
You’ll be committed to providing outstanding service in every interaction, working with high levels of accuracy to give each customer a seamless and positive experience.
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Completing general banking requests such as payments, balance enquiries and transfers.
- Helping customers understand the different ways they can bank with us and the range of services we can offer.
- Identifying opportunities to help customers with simple financial products and collaborating with other teams to provide a seamless customer experience.
Qualifications & Skills
To be successful, you’ll need to be motivated and driven to develop your career, with a customer‑centric approach. Strong communication and interpersonal skills are essential.
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and determination to continuously improve service while meeting personal and branch goals.
- Commitment to develop new skills and responsibilities.
- Working Pattern
You’ll work part‑time for 21 hours per week, with flexibility in the hours you work.
Typically you’ll work between 9 am and 2 pm, Monday, Tuesday, Wednesday and Friday, including rotational Saturdays and some bank holidays.
Learning Journey
Your journey starts with a comprehensive training programme that will give you the skills and confidence to excel.
You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that can open doors to further career opportunities.
Compensation & Benefits
Starting salary of £27,090 pro‑rata for the hours you work.
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, on our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro‑rata for hours worked.
- A monthly contribution to your retirement fund.
This job does not meet Skilled Worker visa sponsorship requirements.
#J-18808-Ljbffr
Customer Service - Personal Banker in Warrington employer: NatWest
At NatWest in Warrington, we pride ourselves on being an excellent employer that prioritises customer-first banking and employee development. With a strong focus on training and growth, our structured programme leads to a Foundation Certificate in Responsible Banking, ensuring you have the skills to excel in your role. Our supportive work culture fosters collaboration and inclusivity, making it a rewarding environment for those looking to make a meaningful impact in the financial sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service - Personal Banker in Warrington
✨Connect with Campus Reps
If you're looking for part-time work in banking, try to connect with your university's career services and campus representatives from banks. They often host recruitment events or provide exclusive job listings, which can give you a leg up in the application process.
✨Get Involved in Financial Societies
Join finance or investment clubs at your university. These societies not only provide fantastic networking opportunities but also often collaborate with financial institutions for internships or part-time roles, making it easier for us to land those positions.
✨Use LinkedIn for Hidden Gems
Keep an eye on LinkedIn for part-time opportunities at banks, specifically targeting roles like customer service or administrative support. Companies like NatWest often post openings there first, so be on the lookout and don’t forget to engage with their content!
✨Showcase Your Skills Directly
When applying for a part-time role, consider creating a simple portfolio that highlights your finance-related skills or projects. Whether it's a personal finance blog, a financial analysis you've done, or any relevant coursework, having this ready can impress hiring managers at NatWest.
We think you need these skills to ace Customer Service - Personal Banker in Warrington
Some tips for your application 🫡
Show Off Your Numbers Game:In the banking and financial services world, it's all about numbers. Highlight any relevant coursework, grades, or certifications, like AAT or CFA, on your CV. If you can point to specific projects or tasks where you managed finances or analysed data, that's a big plus!
Tailor Your Cover Letter to Us:When writing your cover letter, don’t just reiterate your CV. Tell us why you want to work at NatWest and how this part-time role fits into your career goals. Map your skills and experiences directly to the job spec, and don’t forget to weave in any technical skills you have, like experience with financial software!
Marry Experience with Availability:Since this is part-time, it’s super important to state your availability clearly in your application. Highlight any previous work experience, even if it's not directly in finance, that shows your reliability and ability to juggle various commitments. Flexibility can be a real asset!
Keep It Professional Yet Personal:While you want to keep a professional tone, don’t be afraid to inject a bit of your personality into your application. Especially for a part-time role, we’re looking for someone who's not just skilled but also a good fit for the team at NatWest. A little light-heartedness can go a long way!
How to prepare for a job interview at NatWest
✨Brush Up on Your Numbers
For a role in banking and financial services, you’ll likely encounter numerical tests that gauge your analytical skills. So, let’s whip out those maths skills! Practise mental arithmetic and get comfy with basic financial concepts; this'll really help you shine during the assessment stages.
✨Know Your Financial Products
Knowing your stuff about the various financial products and services is crucial. Be prepared to discuss topics like loans, mortgages, investment funds, and credit options. Having a finger on the pulse of current market trends and economic events can also give you an edge—the interviewers will appreciate your insight!
✨Flexibility and Commitment are Key
Since you're aiming for a part-time position, emphasise your flexibility and willingness to commit your time effectively. Highlight your ability to balance studies or other commitments while delivering results at work. This kind of attitude can set you apart from the competition.
✨Showcase Your Portfolio of Experience
Even though it’s a part-time role, companies want to see your motivation and past experience. Bring examples of relevant projects or roles, including internships or coursework that demonstrate your understanding and passion for banking and finance. The more tangible your examples, the more convincing you’ll be!
