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For Companies At a Glance
- Tasks: Support customers with their banking needs and promote digital services.
- Company: Join NatWest, a leading bank with a focus on customer service.
- Benefits: Competitive salary, generous holiday, flexible working, and professional development.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Experience in customer service and excellent communication skills.
- Other info: Comprehensive training programme and opportunities for career growth.
The predicted salary is between 26350 - 36890 £ per year.
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
As a Senior Personal Banker, you’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection. With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected. We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme.
What you’ll do
- Meeting and supporting customers via video banking from home or face to face in a branch.
- Conducting Financial Health checks and reviewing customer accounts.
- Identifying products and services that are right for our customers, helping them to make the most of their money and savings.
- Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection.
- Completing outbound care calls to customers to grow and maintain the relationship.
The skills you’ll need
- Organised, self‑motivated and diligent individuals with a passion for delivering excellent customer service in every interaction.
- Motivated and driven to develop your own career and meet branch and personal goals.
- Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
- The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls.
- The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances.
- Excellent communication and interpersonal skills with a genuine interest in building relationships.
- Excellent planning and organisational skills.
How we’ll reward you
You’ll join us on a competitive salary starting of £26,350, pro rata for the hours you work. You’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 36 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Your working pattern
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the shifts you do and the hours you work, which will be between the hours of 8am and 8pm and will include some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service - Senior Personal Banker in Swindon employer: NatWest
Contact Detail:
NatWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Senior Personal Banker in Swindon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on NatWest. Understand their values, services, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how you can demonstrate your customer service skills and ability to build relationships, as these are key for the Senior Personal Banker role.
✨Tip Number 3
Show off your personality! During the interview, let your passion for helping customers shine through. Share specific examples of how you've gone above and beyond in previous roles to support clients, especially in complex situations.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Customer Service - Senior Personal Banker in Swindon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Personal Banker role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences where you’ve excelled in customer service or built strong relationships. This will help us see how you can thrive in our dynamic environment.
Be Authentic: Let your personality shine through in your application. We’re looking for organised, self-motivated individuals who are passionate about helping customers. Share your story and what drives you to work in banking!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and keep track of it. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at NatWest
✨Know Your Stuff
Before the interview, make sure you understand NatWest's services and how they benefit customers. Brush up on financial products like mortgages and savings accounts, as well as the digital tools they offer. This will help you demonstrate your expertise and show that you're ready to support customers effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you resolved complex issues or built strong relationships with clients. This will highlight your ability to thrive under pressure and deliver excellent service, which is crucial for a Senior Personal Banker.
✨Practice Your Communication
Since you'll be meeting customers both face-to-face and via video banking, practice your communication skills. Role-play common scenarios with a friend or family member to get comfortable explaining financial concepts clearly and building rapport quickly. This will help you shine during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask your interviewer. Inquire about the training programme or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.