At a Glance
- Tasks: Support customers with their banking needs and promote digital services.
- Company: Join a leading bank with a focus on customer service and innovation.
- Benefits: Competitive salary, flexible hours, generous holiday entitlement, and retirement contributions.
- Other info: Comprehensive training programme and opportunities for career growth.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 26350 - 36890 £ per year.
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
Join us as a Senior Personal Banker in St Helens. You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection. With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected. We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme.
This job does not meet Skilled Worker visa sponsorship requirements.
What you’ll do
- As a Senior Personal Banker aligned to one of our branches, you’ll be in the perfect place to build great relationships with our customers, as well as proactively promote the benefits of our growing range of digital services to simplify and enhance their banking experience.
- Our customers will look to you to support them in their decisions as to how they bank with us. You'll act as a trusted expert, providing them with the knowledge they need to make the most of their money.
- With an emphasis on the delivery of our popular and insightful Financial Health check, you’ll make sure they’re fully informed when it comes to the products and services we offer.
- Meeting and supporting customers face to face in the branch.
- Conducting Financial Health checks and reviewing customer accounts.
- Identifying products and services that are right for our customers, helping them to make the most of their money and savings.
- Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection.
- Completing outbound care calls to customers to grow and maintain the relationship.
The skills you’ll need
- We’re looking for organised, self‑motivated and diligent individuals with a passion for delivering excellent customer service in every interaction.
- You’ll also be motivated and driven to develop your own career and meet branch and personal goals.
- As a trusted adviser you’ll strive to improve standards for our customers, looking for ways to make their lives easier and taking the stress out of banking.
- Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
- The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls.
- The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances.
- Excellent communication and interpersonal skills with a genuine interest in building relationships.
- Excellent planning and organisational skills.
How we’ll reward you
- You’ll join us on a competitive salary starting of £26,350, pro rata for the hours you work.
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 36 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
What else you need to know
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the shifts you do and the hours you work, which will be between the hours of 8am and 8pm and will include some bank holidays. Your learning journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service - Senior Personal Banker in St Helens employer: NatWest
As a Senior Personal Banker in St Helens, you'll be part of a dynamic team that prioritises customer relationships and offers a variety of flexible working options to suit your lifestyle. With a strong emphasis on professional development, including support for obtaining the Professional Bankers Certificate, you will have ample opportunities to grow your career while enjoying a competitive salary and generous benefits package. Join us to make a meaningful impact in our customers' financial journeys within a supportive and collaborative work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service - Senior Personal Banker in St Helens
✨Tip Number 1
Get to know the company! Research their values, services, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Senior Personal Banker. This will boost your confidence and prepare you for those tricky questions during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining us and ready to take the next step in your career.
We think you need these skills to ace Customer Service - Senior Personal Banker in St Helens
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Personal Banker role. Highlight your customer service experience and any relevant skills that match what we’re looking for, like building relationships and providing excellent support.
Showcase Your Skills:Don’t just list your skills; give examples of how you’ve used them in previous roles. Whether it’s helping customers with complex needs or conducting financial health checks, we want to see how you’ve made a difference in your past jobs.
Be Authentic:Let your personality shine through in your application. We value genuine interest in helping customers, so share your passion for banking and how you can contribute to our team at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at NatWest
✨Know Your Stuff
Before the interview, make sure you’re familiar with the bank's services and products, especially those related to customer financial health. Brush up on common banking terms and concepts, so you can confidently discuss how you can help customers with their complex needs.
✨Showcase Your People Skills
As a Senior Personal Banker, building relationships is key. Prepare examples of how you've successfully built rapport with customers in the past. Think about times when you’ve gone above and beyond to provide excellent service, and be ready to share these stories.
✨Demonstrate Your Organisational Skills
The role requires strong planning and organisational abilities. Be prepared to discuss how you manage your time and prioritise tasks, especially in a busy environment. You might even want to bring a simple example of how you’ve organised a project or task effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Consider asking about the training programme or how success is measured for a Senior Personal Banker. It’s a great way to demonstrate your enthusiasm and commitment to the position.
