Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide outstanding customer service and support in our branches.
- Company: Join a leading bank with a focus on customer satisfaction.
- Benefits: Competitive salary, flexible hours, generous holiday entitlement, and healthcare benefits.
- Why this job: Kickstart your career in banking while helping customers achieve their financial goals.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Comprehensive training and ongoing support to develop your skills.
The predicted salary is between 26010 - 36414 £ per year.
Join us as a Customer Service, Personal Banker in Southampton. This role is based in the United Kingdom and all normal working days must be carried out in the United Kingdom. We offer hybrid working options and flexible hours to help our people thrive. You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training. This role is offered on a 12 month fixed term basis.
Responsibilities
- Be the first point of contact in our branches, providing outstanding service in every interaction with customers.
- Work with high levels of accuracy to give customers a seamless and positive experience.
- Have proactive conversations, understand customer needs, and help with their banking needs.
- Complete general banking requests such as payments, balance enquiries and transfers.
- Help customers understand the different ways they can bank with us and the range of services we offer.
- Identify opportunities to help customers with simple financial products, and collaborate with other teams to provide a seamless customer experience.
The skills you'll need
- To be successful in this role you’ll need to be motivated and driven to develop your career with a customer-centric approach.
- Strong communication skills are essential to highlight the benefits of our products and procedures in an easy-to-understand way.
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and the determination to continuously improve service while meeting personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- A commitment to develop new skills and responsibilities.
How we’ll reward you
You’ll join us on a competitive starting salary of £26,010, pro rata for the hours you work. You’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Your working pattern
You’ll need to be flexible in terms of the hours you work, typically you’ll work during branch opening hours which will be between 9am and 5pm, Monday to Friday and rotational Saturdays, and this will include some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service, Personal Banker - 12 Month Fixed Term Contract in Southampton employer: NatWest
Contact Detail:
NatWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service, Personal Banker - 12 Month Fixed Term Contract in Southampton
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the banking sector. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Practice your pitch! Prepare a short introduction about yourself and your experience in customer service. This will help you feel confident when meeting potential employers or during networking events.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to branches or companies you’re interested in. Express your enthusiasm for the role and ask if they have any upcoming opportunities.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for interviews and understand what we’re looking for. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Customer Service, Personal Banker - 12 Month Fixed Term Contract in Southampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service, Personal Banker role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’re genuinely interested in the position!
Showcase Your Communication Skills: Since strong communication is key in this role, use clear and concise language in your application. We want to see how you can explain complex ideas simply, so don’t hesitate to demonstrate this in your writing.
Highlight Your Team Spirit: We love a good team player! Mention any experiences where you’ve worked collaboratively with others to achieve a goal. This will help us see how you fit into our branch culture and contribute to a positive environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NatWest
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service, Personal Banker. Familiarise yourself with the key tasks like handling customer inquiries and providing financial advice. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since strong communication is essential for this position, prepare examples of how you've effectively communicated with customers in the past. Think about times when you simplified complex information or resolved issues, as these stories will highlight your ability to connect with clients.
✨Demonstrate Your Customer-Centric Approach
Be ready to discuss your passion for customer service. Share specific instances where you went above and beyond to meet a customer's needs. This will show that you not only understand the importance of customer satisfaction but are also committed to delivering it.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle real-life banking scenarios. Practice responses to common situations, such as dealing with an unhappy customer or explaining a financial product. This preparation will help you think on your feet and respond confidently during the interview.