At a Glance
- Tasks: Support customers with banking needs and promote digital services for a seamless experience.
- Company: Join a leading bank with a focus on customer service and innovation.
- Benefits: Competitive salary, flexible working hours, generous holiday entitlement, and retirement contributions.
- Other info: Comprehensive training programme and opportunities for career growth await you.
- Why this job: Make a real difference in customers' lives while developing your career in banking.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 28050 - 39270 £ per year.
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection. With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected. We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme. This job does not meet Skilled Worker visa sponsorship requirements.
What you’ll do
- As a Senior Personal Banker aligned to one of our branches, you’ll be in the perfect place to build great relationships with our customers, as well as proactively promote the benefits of our growing range of digital services to simplify and enhance their banking experience.
- Meeting and supporting customers via video banking from home or face to face in a branch.
- Conducting Financial Health checks and reviewing customer accounts.
- Identifying products and services that are right for our customers, helping them to make the most of their money and savings.
- Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection.
- Completing outbound care calls to customers to grow and maintain the relationship.
The skills you’ll need
- We’re looking for organised, self‑motivated and diligent individuals with a passion for delivering excellent customer service in every interaction.
- Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
- The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls.
- The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances.
- Excellent communication and interpersonal skills with a genuine interest in building relationships.
- Excellent planning and organisational skills.
How we’ll reward you
- You’ll join us on a competitive salary starting of £28,050, pro rata for the hours you work.
- A range of protection, healthcare and lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 36 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
What else you need to know
Your working pattern: You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the shifts you do and the hours you work, which will be between the hours of 8am and 8pm and will include some bank holidays.
Your learning journey: Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service, Senior Personal Banker in Sevenoaks employer: NatWest
As a Senior Personal Banker at our Turnbridge Wells branch, you'll be part of a dynamic team that prioritises customer relationships and offers a variety of flexible working options to suit your lifestyle. We are committed to your professional growth, providing comprehensive training and support to help you achieve qualifications like the Professional Bankers Certificate, all while enjoying a competitive salary and generous benefits package. Join us to make a meaningful impact in customers' financial journeys within a supportive and innovative work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service, Senior Personal Banker in Sevenoaks
✨Tip Number 1
Get to know the company inside out! Research their values, services, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Senior Personal Banker. The more prepared you are, the more confident you'll feel during interviews or assessments.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even lead to referrals, which can be a game-changer.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Customer Service, Senior Personal Banker in Sevenoaks
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Personal Banker role. Highlight your customer service experience and any relevant skills that match what we’re looking for, like building relationships and providing excellent support.
Showcase Your Skills:Don’t just list your skills; give examples of how you’ve used them in previous roles. Whether it’s handling complex customer queries or promoting digital services, we want to see how you’ve made a difference in your past jobs.
Be Authentic:Let your personality shine through in your application. We value genuine communication, so don’t be afraid to show us who you are and why you’re passionate about delivering top-notch customer service.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role as quickly as possible.
How to prepare for a job interview at NatWest
✨Know Your Stuff
Before the interview, make sure you understand the role of a Senior Personal Banker. Familiarise yourself with the services offered, especially digital channels and financial products like mortgages and protection. This will help you answer questions confidently and show that you're genuinely interested in helping customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you built rapport with customers or resolved complex issues. This will demonstrate your ability to thrive under pressure and your commitment to delivering excellent service.
✨Practice Your Communication
Since this role involves both face-to-face and virtual interactions, practice your communication skills. You might want to do mock interviews with friends or family, focusing on how you explain financial concepts clearly and concisely. Good communication is key to building trust with customers.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Prepare for questions like how you would handle a dissatisfied customer or how you would promote a new digital service. Think through your responses and be ready to showcase your problem-solving skills and proactive approach.
