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- Tasks: Support customers via video banking and face-to-face interactions, helping them manage their finances.
- Company: Join NatWest Group, a leader in customer service with a focus on personal growth.
- Benefits: Competitive salary, generous holiday entitlement, and a range of lifestyle benefits.
- Why this job: Make a real difference in customers' lives while developing your career in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Flexible working hours and comprehensive training to boost your skills and confidence.
The predicted salary is between 26350 - 36890 £ per year.
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
What you’ll do:
- Meeting and supporting customers via video banking from home or face to face in a branch.
- Conducting Financial Health checks and reviewing customer accounts.
- Identifying products and services that are right for our customers, helping them to make the most of their money and savings.
- Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection.
- Completing outbound care calls to customers to grow and maintain the relationship.
- Proactively supporting customers to realise the full benefits of our service through digital channels and help with complex financial needs such as home buying and protection.
- Providing a trusted expert role and delivering our popular Financial Health check.
- Coaching the branch team to acquire, grow and retain quality customer relationships via regular care calls.
Skills & qualifications:
- Experience working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
- The ability to build rapport and trust with customers in both face to face and virtual environments.
- Excellent communication and interpersonal skills with a genuine interest in building relationships.
- Excellent planning and organisational skills.
- Self‑motivated, diligent and organized.
- Motivated to develop own career and meet branch and personal goals.
How we’ll reward you:
- Competitive salary starting at £26,350 pro‑rated for the hours you work.
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits.
- A generous holiday entitlement of 36 days, pro‑rated for hours worked.
- A monthly contribution to your retirement fund.
Working pattern:
- Shift work between 8am and 8pm, including some bank holidays.
- Flexible hours required.
Learning journey:
- Comprehensive training programme to gain new skills and confidence, ongoing coaching and support, study towards a recognised external qualification that opens doors to further career opportunities.
NatWest Group supports and encourages applications from individuals who speak, or are learning to speak, Welsh. This job does not meet Skilled Worker visa sponsorship requirements.
Customer Service - Senior Personal Banker in Sevenoaks employer: NatWest
Contact Detail:
NatWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Senior Personal Banker in Sevenoaks
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on NatWest Group. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and ability to build rapport, as these are key for the Senior Personal Banker role.
✨Tip Number 3
Show off your digital savvy! Since the role involves video banking and digital channels, be prepared to discuss your experience with technology and how you've used it to enhance customer interactions in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Service - Senior Personal Banker in Sevenoaks
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Personal Banker role. Highlight your customer service experience and any relevant skills that match what we’re looking for in the job description.
Showcase Your Communication Skills: Since this role involves meeting customers both face-to-face and via video banking, it’s crucial to demonstrate your excellent communication skills. Use examples from your past experiences to show how you’ve built rapport with customers.
Be Specific About Your Experience: When detailing your work history, be specific about your achievements in customer service. Mention any financial health checks or complex needs you’ve handled, as this will resonate well with us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at NatWest
✨Know Your Stuff
Before the interview, make sure you understand the role of a Senior Personal Banker. Familiarise yourself with financial products and services, especially those mentioned in the job description like mortgages and private banking. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you built rapport with customers or resolved complex issues. This is crucial for demonstrating your ability to thrive under pressure and achieve customer satisfaction.
✨Practice Virtual Communication
Since the role involves video banking, practice your virtual communication skills. Set up mock interviews with friends or family using video calls. Focus on maintaining eye contact, speaking clearly, and using positive body language to create a connection, just as you would in person.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows your enthusiasm and helps you gauge if the company is the right fit for you.