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For Companies At a Glance
- Tasks: Design service blueprints and improve user experiences in a dynamic fintech environment.
- Company: Join a forward-thinking fintech company that values innovation and collaboration.
- Benefits: Enjoy a supportive culture, opportunities for growth, and the chance to work on impactful projects.
- Why this job: Be part of a team that values your skills and creativity while making a difference in digital services.
- Qualifications: Experience in service design, user research, and strong analytical skills are essential.
- Other info: This role offers the chance to lead workshops and collaborate with diverse teams.
The predicted salary is between 28800 - 48000 £ per year.
We’re looking for a service designer with proven expertise in creating insight-led service blueprints for complex processes and user-centered digital experiences. This is an opportunity to work in an environment where you’ll be challenged, trusted, and where your skills and talents will be valued and respected.
What you'll do:
- You’ll be working within cross functional product teams to help deliver best in class solutions for our digital projects.
- Your role as a Service Designer will see you taking the lead in establishing new ways of working so that we can deliver new products within the Fintech innovation space.
- Day-to-day, you’ll be:
- Designing and mapping service blueprints to address customer needs and improve internal processes.
- Conducting and supporting user research activities (including interviews, surveys, usability testing and data synthesis) to identify user needs, pain points and opportunities for improvement.
- Collaborating with product and operations teams to design solutions to improve the internal processes to meet our OKRs.
- Leading discovery and co-creation workshops to uncover customer needs and service opportunities.
- Collaborating with cross-functional stakeholders to share feedback, ensure alignment and successful delivery of service design solutions.
The skills you'll need:
We’re looking for an experienced service designer who can work well in a fast paced and data driven environment. You’ll have proven experience in driving user-centered service blueprints and solutions for complex internal processes. You’ll also demonstrate:
- Proficiency in service design tools and techniques, including service blueprinting, customer journey mapping, and prototyping.
- Skilled in leading workshops, conducting research, and developing service solutions from insights.
- Strong analytical and problem-solving skills, focused on customer research and journey mapping.
- Excellent communication, presentation, stakeholder management and collaboration skills.
- Passion for customers and a problem solving mentality, with proven ability to support customer research, map out customer journeys and identify opportunities.
Service Designer employer: NatWest
Contact Detail:
NatWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer
✨Tip Number 1
Familiarise yourself with the latest service design tools and techniques. Being well-versed in service blueprinting, customer journey mapping, and prototyping will not only boost your confidence but also demonstrate your expertise during interviews.
✨Tip Number 2
Prepare to discuss specific examples of your past work where you've successfully led workshops or conducted user research. Highlighting these experiences will show us that you can effectively collaborate with cross-functional teams and drive user-centred solutions.
✨Tip Number 3
Stay updated on trends in the Fintech industry. Understanding the unique challenges and opportunities within this space will help you tailor your approach and demonstrate your passion for the sector during discussions with us.
✨Tip Number 4
Practice your communication and presentation skills. As a Service Designer, you'll need to convey complex ideas clearly to various stakeholders, so being able to articulate your thoughts effectively will set you apart from other candidates.
We think you need these skills to ace Service Designer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service design, particularly your expertise in creating service blueprints and user-centered digital experiences. Use specific examples that demonstrate your skills in leading workshops and conducting user research.
Craft a Compelling Cover Letter: In your cover letter, express your passion for service design and how it aligns with the company's goals. Mention your problem-solving mentality and provide examples of how you've improved internal processes through your designs.
Showcase Relevant Projects: Include a portfolio or case studies that showcase your previous work in service design. Highlight projects where you successfully mapped customer journeys and collaborated with cross-functional teams to deliver solutions.
Prepare for Interviews: Anticipate questions related to your experience with service design tools and techniques. Be ready to discuss specific challenges you've faced in past projects and how you approached them, focusing on your analytical and problem-solving skills.
How to prepare for a job interview at NatWest
✨Showcase Your Service Design Expertise
Be prepared to discuss your previous experience in creating service blueprints and user-centred designs. Bring examples of your work that demonstrate your ability to tackle complex processes and how your designs have improved user experiences.
✨Demonstrate Your Research Skills
Highlight your experience with user research activities. Be ready to explain how you've conducted interviews, surveys, and usability tests, and how these insights have informed your design decisions. This will show your understanding of user needs and pain points.
✨Prepare for Collaborative Scenarios
Since the role involves working with cross-functional teams, think of examples where you've successfully collaborated with others. Discuss how you’ve led workshops or co-creation sessions to uncover customer needs and align stakeholders on service design solutions.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your ideas clearly and confidently, especially when discussing your design process and the rationale behind your decisions. This will help you connect with your interviewers and convey your passion for service design.
