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For Companies At a Glance
- Tasks: Support customers with their banking needs and promote digital services.
- Company: Join NatWest, a leading bank with a focus on customer service.
- Benefits: Competitive salary, generous holiday, flexible rewards, and retirement contributions.
- Why this job: Make a real difference in customers' financial lives while developing your career.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Comprehensive training programme and opportunities for career growth.
The predicted salary is between 28050 - 28050 £ per year.
Join us as a Senior Personal Banker in Romford. You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection. With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected.
We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme. This job does not meet Skilled Worker visa sponsorship requirements. We are offering this role for a period of 12 months.
What you’ll do:
- Meeting and supporting customers via video banking or face to face in a branch.
- Conducting Financial Health Checks and reviewing customer accounts.
- Identifying products and services that are right for our customers, helping them to make the most of their money and savings.
- Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection.
- Completing outbound care calls to customers to grow and maintain the relationship.
The skills you’ll need:
- Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
- The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls.
- The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances.
- Excellent communication and interpersonal skills with a genuine interest in building relationships.
- Excellent planning and organisational skills.
How we’ll reward you:
- You’ll join us on a competitive salary starting of £28,050, pro rata for the hours you work.
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 36 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Your working pattern:
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the shifts you do and the hours you work, which will be between the hours of 8am and 8pm and will include some bank holidays.
Your learning journey:
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Senior Personal Banker (12 months) employer: NatWest
Contact Detail:
NatWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Personal Banker (12 months)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on NatWest. Understand their values, services, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and ability to build relationships, as these are key for the Senior Personal Banker role.
✨Tip Number 3
Show off your personality! Don’t just stick to the script; let your passion for helping customers shine through. Share personal anecdotes that highlight your experience in customer service and how you've made a difference in previous roles.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Senior Personal Banker position.
We think you need these skills to ace Senior Personal Banker (12 months)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Personal Banker role. Highlight your customer service experience and any relevant financial knowledge to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about helping customers and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Communication Skills: As a Senior Personal Banker, communication is key. In your application, demonstrate your ability to build relationships and explain complex financial concepts in a simple way. We want to see how you connect with customers!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at NatWest
✨Know Your Stuff
Make sure you’re familiar with NatWest’s services, especially their digital offerings. Brush up on financial products like mortgages and protection plans, as you'll need to discuss these confidently during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Highlight situations where you built rapport with customers or resolved complex issues, as this role is all about delivering excellent service.
✨Practice Your Communication
Since you’ll be meeting customers both face-to-face and via video banking, practice clear and effective communication. Consider doing mock interviews with a friend to refine your ability to explain financial concepts simply.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks. This role requires juggling various customer needs, so share strategies you use to stay organised and ensure no customer feels neglected.