Senior Personal Banker - 12 Month Fixed Term Contract

Senior Personal Banker – 12 Month Fixed Term Contract

NatWest is looking for a Senior Personal Banker to join our branch team in Edgware for a 12 month fixed term contract.

Responsibilities

• Proactively support customers to realise the full benefits of our digital channels and help them with more complex financial needs such as home buying and protection.
• Deliver a great variety of banking services, ensuring the service exceeds customer expectations.
• Support customers in purchasing homes, managing mortgages, private banking, business banking and protection products.
• Perform outbound care calls to grow and maintain relationships.
• Conduct Financial Health Checks and review customer accounts to ensure they are fully informed about our products and services.

Qualifications

• Experience working in a customer service environment under pressure with a strong focus on customer satisfaction.
• Ability to coach and work with branch teams to acquire, grow and retain quality customer relationships.
• Excellent communication and interpersonal skills, building rapport and trust in face‑to‑face and virtual settings.
• Excellent planning and organisational skills.
• Self‑motivated, diligent and passionate about delivering excellent customer service.

Benefits

• A range of protection, healthcare and lifestyle benefits through NatWest Group Benefits.
• A generous holiday entitlement of 36 days, pro rata for hours worked.
• A monthly contribution to your retirement fund.

Salary

Competitive starting salary of £28,050 pro rata for the hours you work.

Working Pattern

Flexible shifts between 8am and 8pm, including some bank holidays, to support customers whenever and wherever they need us.

Learning Journey

Comprehensive training programme covering new skills and the confidence to apply them. Ongoing coaching and support, with study towards a recognised external qualification open to further career opportunities.

Seniority Level

Mid‑Senior level