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- Tasks: Manage and enhance our knowledge content library for internal and external use.
- Company: Join a vibrant team focused on innovative knowledge management strategies.
- Benefits: Make a tangible impact while collaborating with diverse teams and utilizing AI technologies.
- Why this job: This role offers a chance to shape knowledge management and improve customer experiences.
- Qualifications: Broad understanding of banking operations and hands-on experience in agile environments required.
- Other info: Ideal for those passionate about clarity, simplicity, and leveraging AI in customer service.
The predicted salary is between 43200 - 72000 £ per year.
Join us as a Senior Knowledge Management Associate Take on a critical role managing the creation, maintenance, and sharing of internal and external knowledge content You'll be working in a vibrant, forward looking team and helping us to develop our longer-term strategy for knowledge management It’s a great chance to hit the ground running and make a tangible impact on our function What you'll do In your new role, you’ll be developing and maintaining a comprehensive library of knowledge content, such as FAQs and saved responses, that can be utilised by internal agents and external clients or customers, as well as being usable by AI Bots. You’ll also: Work closely with Operations, Product, Risk and Marketing to enhance efficiency, quality, and performance of our Operations Teams Enable enhanced AI utilisation, improve customer self-service experiences, and streamline access for Operations Agents to quickly and efficiently locate content within the Knowledge Hub Collaborate with Bot Analysts to develop MI and data to track the performance and effectiveness of the Hub The skills you'll need You’ll need to have a broad understanding of banking operations and processes in at least one operational area (financial crime, onboarding, payments, core banking or lending). You’ll also need: Hands-on experience in agile work environments, with a solid understanding of change management principles Excellent written and verbal communication skills, with a focus on clarity and simplicity Familiarity with AI technologies and their application in customer service
Senior Knowledge Management Associate employer: NatWest
Contact Detail:
NatWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Knowledge Management Associate
✨Tip Number 1
Familiarize yourself with the latest trends in knowledge management and AI technologies. This will not only help you understand the role better but also allow you to discuss innovative ideas during your interview.
✨Tip Number 2
Network with professionals in the banking operations field. Engaging with others who have experience in financial crime, onboarding, or payments can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to showcase your experience in agile work environments. Be ready to discuss specific examples of how you've successfully managed change and improved processes in previous roles.
✨Tip Number 4
Highlight your communication skills by practicing clear and concise explanations of complex topics. This will demonstrate your ability to create accessible knowledge content for both internal teams and external clients.
We think you need these skills to ace Senior Knowledge Management Associate
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Senior Knowledge Management Associate position. Understand the key responsibilities and required skills, especially the importance of knowledge content management and collaboration with various teams.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in banking operations and any hands-on experience in agile environments. Be specific about your roles in change management and how you've contributed to knowledge sharing or content creation.
Showcase Communication Skills: Since excellent written and verbal communication skills are crucial for this role, provide examples of how you've effectively communicated complex information clearly and simply in previous positions.
Demonstrate AI Familiarity: Mention any experience you have with AI technologies, particularly in customer service contexts. Discuss how you've utilized these technologies to enhance efficiency or improve user experiences.
How to prepare for a job interview at NatWest
✨Show Your Knowledge of Banking Operations
Make sure to highlight your understanding of banking operations and processes, especially in areas like financial crime or payments. Be prepared to discuss specific examples from your experience that demonstrate your expertise.
✨Demonstrate Agile Experience
Since the role requires hands-on experience in agile environments, share instances where you've successfully adapted to change and contributed to projects in a fast-paced setting. This will show your ability to thrive in dynamic situations.
✨Communicate Clearly and Simply
Given the emphasis on excellent communication skills, practice articulating your thoughts clearly. Use simple language to explain complex concepts, as this reflects your ability to create accessible knowledge content.
✨Familiarize Yourself with AI Applications
Since familiarity with AI technologies is crucial, be ready to discuss how you've used AI in customer service or knowledge management. Highlight any relevant projects or tools you've worked with to showcase your understanding.
