Customer Service, Senior Personal Banker in Reading

Customer Service, Senior Personal Banker

Join NatWest as a Senior Personal Banker in Reading. This role is based in the United Kingdom, with all normal working days carried out in the United Kingdom.

Job Description

We’re looking for a customer‑focused individual who will proactively support customers, helping them realise the full benefits of NatWest’s services through digital channels, as well as addressing more complex financial needs such as home buying and protection.

What You\’ll Do

• Meeting and supporting customers via video banking from home or face‑to‑face in a branch
• Conducting Financial Health Checks and reviewing customer accounts
• Identifying products and services that are right for customers, helping them to make the most of their money and savings
• Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection
• Completing outbound care calls to customers to grow and maintain the relationship

The Skills You\’ll Need

• Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction
• The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls
• The ability to build rapport and trust with customers in both face‑to‑face and virtual environments and provide them with the right options for their circumstances
• Excellent communication and interpersonal skills with a genuine interest in building relationships
• Excellent planning and organisational skills

How We\’ll Reward You

Competitive salary starting at £26,350 pro rata for the hours you work.

• Range of protection, healthcare and lifestyle benefits through NatWest Group Benefits
• Generous holiday entitlement of 36 days, pro rata for hours worked
• Monthly contribution to your retirement fund

Flexible working pattern: shifts between 8am and 8pm, including bank holidays. Extensive training and ongoing development, including study towards a recognised external qualification.

Seniority level: Mid‑Senior level. Employment type: Full‑time. Job function: Finance and Sales.