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For Companies At a Glance
- Tasks: Support customers with their banking needs and enhance their experience.
- Company: Join NatWest Group, a leading bank committed to customer service and community support.
- Benefits: Enjoy a competitive salary, flexible rewards, 33 days holiday, and retirement contributions.
- Why this job: Gain valuable skills, work in a supportive team, and make a real impact on customers' financial journeys.
- Qualifications: Motivated individuals with strong communication skills and a passion for customer service are encouraged to apply.
- Other info: This is a six-month role with comprehensive training and opportunities for career growth.
The predicted salary is between 16500 - 22000 £ per year.
Join us as a Customer Service, Personal Banker in Croydon. You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We’ll look to you to proactively find ways to continually enhance our customer banking experience. We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training.
What you’ll do:
- As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction.
- You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Completing general banking requests such as payments, balance enquiries and transfers.
- Helping customers to understand the different ways they can bank with us and the range of services we can offer.
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.
The skills you’ll need:
- To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work.
- Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- The commitment to develop new skills and responsibilities.
How we’ll reward you:
- You’ll join us on a competitive salary starting of £27,585, pro rata for the hours you work.
- You’ll also benefit from a range of protection, healthcare and lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Your working pattern:
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work, typically, you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.
Your learning journey:
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Personal Banker (6 months) employer: NatWest
Contact Detail:
NatWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Banker (6 months)
✨Tip Number 1
Familiarise yourself with the financial products and services offered by StudySmarter. Understanding these will help you engage in proactive conversations with customers, showcasing your knowledge and enhancing their banking experience.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will help you articulate the benefits of various banking products clearly and confidently, which is crucial for this role.
✨Tip Number 3
Demonstrate your passion for customer service by volunteering or taking part in community events. This experience can provide you with real-life scenarios to discuss during your interview, showing your commitment to helping others.
✨Tip Number 4
Network with current or former employees of StudySmarter on platforms like LinkedIn. They can offer valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Personal Banker (6 months)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Personal Banker. Highlight your customer service experience and how it aligns with the role's requirements.
Tailor Your CV: Customise your CV to reflect the skills mentioned in the job description. Emphasise your strong communication skills, attention to detail, and any relevant experience in banking or customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your motivation to develop your career. Use specific examples to demonstrate how you can enhance the customer banking experience.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial for this role.
How to prepare for a job interview at NatWest
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to providing outstanding service.
✨Understand the Role and Responsibilities
Familiarise yourself with the key responsibilities of a Personal Banker. Be prepared to discuss how you would handle various banking requests and how you can enhance the customer experience, showing that you understand what the job entails.
✨Highlight Your Communication Skills
Strong communication skills are essential for this role. Practice explaining complex banking products in simple terms, as you may be asked to demonstrate how you would communicate with customers effectively during the interview.
✨Demonstrate Teamwork and Flexibility
Since you'll be working as part of a team, be ready to discuss your experiences collaborating with others. Also, show your willingness to be flexible with working hours, as this is crucial for meeting branch needs and providing excellent service.
