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For Companies At a Glance
- Tasks: Process payments accurately and resolve customer queries daily.
- Company: Join a dynamic team focused on delivering exceptional payment solutions.
- Benefits: Enjoy flexible working options and a supportive work culture.
- Why this job: Be part of a team that values your input and fosters growth.
- Qualifications: Experience in payment operations and strong communication skills required.
- Other info: Opportunity to work with various payment schemes and enhance your skills.
The predicted salary is between 28800 - 43200 £ per year.
Join us as a Payment Operations Analyst.
We’ll look to you to deliver successful outcomes for your customers by processing their payments accurately and efficiently.
You’ll be liaising with customers, other financial institutions and key stakeholders in order to resolve missing payment queries.
You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of payment related queries.
What you'll do:
- Processing payments accurately and efficiently within our SLAs.
- Responsible for the day to day payment processing and reconciliation, including incentive payments and payment verification.
- Resolving redirected payments, missing payments and general payment related queries.
- Processing inbound and outbound credit payment recoveries.
- Completing credit payment recovery.
- Being responsible for the daily reconciliation & settlement of our payment schemes (FPS, BACS, MasterCard & Cash).
The skills you'll need:
- Strong payment operations experience.
- Excellent customer service experience.
- Good understanding of scheme guidelines.
- Ability to take ownership of investigations and work as part of a team.
- Experience in a payment operations or payment processing role.
- Excellent communication skills, and a good standard of written English.
- Attention to detail.
- Ability to work on your own initiative and on multiple items simultaneously.
Payment Operations Analyst employer: NatWest
Contact Detail:
NatWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payment Operations Analyst
✨Tip Number 1
Familiarise yourself with the various payment schemes mentioned in the job description, such as FPS, BACS, and MasterCard. Understanding how these systems work will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, as you'll be liaising with customers and stakeholders regularly. Practising how to handle payment-related queries effectively can set you apart from other candidates.
✨Tip Number 3
Showcase your attention to detail by preparing examples of how you've successfully resolved payment issues in the past. Being able to discuss specific scenarios where you took ownership of investigations will highlight your problem-solving abilities.
✨Tip Number 4
Network with professionals in the payment operations field. Engaging with others who have experience in similar roles can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job with us.
We think you need these skills to ace Payment Operations Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in payment operations or processing roles. Emphasise your attention to detail and any customer service achievements that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific experiences where you resolved payment queries or improved processes, demonstrating your problem-solving skills.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've effectively communicated with customers or stakeholders in previous positions.
Showcase Initiative and Teamwork: In your application, include instances where you've taken ownership of investigations or worked collaboratively within a team. This will demonstrate your ability to manage multiple tasks and contribute positively to the team environment.
How to prepare for a job interview at NatWest
✨Showcase Your Payment Knowledge
Make sure to brush up on your knowledge of payment operations and the various schemes like FPS, BACS, and MasterCard. Be prepared to discuss specific examples from your past experience where you successfully resolved payment issues or improved processes.
✨Demonstrate Excellent Communication Skills
Since you'll be liaising with customers and stakeholders, it's crucial to demonstrate your communication skills during the interview. Practice articulating your thoughts clearly and concisely, and be ready to provide examples of how you've effectively communicated in previous roles.
✨Highlight Attention to Detail
Attention to detail is key in payment operations. During the interview, share instances where your meticulous nature helped prevent errors or led to successful outcomes. This will show that you understand the importance of accuracy in this role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about common payment-related issues and how you would approach resolving them. This will help you demonstrate your ability to take ownership of investigations and work effectively under pressure.
