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For Companies At a Glance
- Tasks: Provide exceptional customer service and assist with banking transactions.
- Company: Leading bank in the UK with a focus on customer satisfaction.
- Benefits: Competitive salary, 33 days holiday, and training for career growth.
- Why this job: Help customers achieve their financial goals while enjoying a flexible work environment.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Hybrid role with potential weekend shifts for flexibility.
The predicted salary is between 26010 - 36414 £ per year.
A leading bank in the United Kingdom is looking for a Customer Service - Personal Banker to join their Norwich branch. In this role, you will provide exceptional service to customers, assisting them in achieving their financial goals and facilitating banking transactions.
We offer a competitive salary starting at £26,010 pro rata, along with generous benefits including 33 days of holiday and training for career advancement. Flexibility in working hours is necessary, as shifts may include weekends.
Personal Banker & Customer Service Specialist (Hybrid) in Norwich employer: NatWest
Contact Detail:
NatWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Banker & Customer Service Specialist (Hybrid) in Norwich
✨Tip Number 1
Network like a pro! Reach out to current employees at the bank through LinkedIn or local events. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experience aligns with providing exceptional customer service and achieving financial goals. We want to show them we’re the perfect fit!
✨Tip Number 3
Dress to impress! Even if it’s a hybrid role, looking sharp can boost our confidence. First impressions matter, so let’s make sure we look the part when we meet them.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can keep us on their radar and show our enthusiasm for the role. Let’s remind them why we’re the best choice for their team!
We think you need these skills to ace Personal Banker & Customer Service Specialist (Hybrid) in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and banking. We want to see how your skills align with the role of a Personal Banker, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers achieve their financial goals. We love seeing genuine enthusiasm for the role, so let your personality come through.
Showcase Your Flexibility: Since the role requires flexibility in working hours, make sure to mention your availability in your application. We appreciate candidates who are open to working weekends or varied shifts, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better, so don’t miss out on this opportunity!
How to prepare for a job interview at NatWest
✨Know Your Banking Basics
Brush up on your knowledge of banking products and services. Understand the different types of accounts, loans, and financial advice you might offer customers. This will help you answer questions confidently and show that you're ready to assist clients in achieving their financial goals.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to create positive experiences for clients in the bank.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Practice responding to situations like dealing with an unhappy customer or explaining a complex financial product. This will showcase your problem-solving skills and your approach to customer service.
✨Highlight Your Flexibility
Since the role requires flexibility in working hours, be prepared to discuss your availability. Mention any previous experience working varied shifts, including weekends, and express your willingness to adapt to the bank's needs. This shows that you're committed and ready to fit into their schedule.
