Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with their banking needs and provide expert advice on financial services.
- Company: Join NatWest, a leading bank with a focus on customer service and innovation.
- Benefits: Competitive salary, generous holiday entitlement, and flexible working options.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Enjoy a comprehensive training programme and opportunities for career growth.
The predicted salary is between 26350 - 36890 £ per year.
Join to apply for the Customer Service - Senior Personal Banker (12 months) role at NatWest. Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom; all normal working days must be carried out in the United Kingdom.
What you’ll do:
- Proactively support customers, helping them realise the full benefits of our service through our digital channels, and assisting with more complex financial needs such as home buying and protection.
- Provide variety in daily tasks, delivering a banking service that exceeds expectations.
- Serve as a trusted expert, supporting customers in decisions about how they bank with us, and delivering our Financial Health check.
- Meeting and supporting customers via video banking from home or face‑to‑face in a branch.
- Conducting Financial Health checks and reviewing customer accounts.
- Identifying products and services that are right for customers, helping them maximise savings.
- Recognising opportunities to assist with complex needs such as mortgages, private banking, business banking and protection.
- Completing outbound care calls to grow and maintain relationships.
The skills you’ll need:
- Experience in a customer‑service environment with ability to thrive under pressure and achieve customer satisfaction.
- Ability to coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls.
- Skill to build rapport and trust with customers in both face‑to‑face and virtual environments.
- Excellent communication and interpersonal skills with a genuine interest in building relationships.
- Excellent planning and organisational skills.
How we’ll reward you:
- Competitive salary starting at £26,350 pro rata for the hours you work.
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 36 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Working pattern:
You’ll need to be flexible in terms of the shifts you do and the hours you work, which will be between the hours of 8 am and 8 pm and will include some bank holidays.
Learning journey:
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study toward a recognised external qualification that will open the door to further career opportunities.
Customer Service - Senior Personal Banker (12 months) in Norwich employer: NatWest
Contact Detail:
NatWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Senior Personal Banker (12 months) in Norwich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on NatWest. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience in customer service can help you excel as a Senior Personal Banker. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your skills! During the interview, highlight your ability to build rapport with customers and your experience in handling complex financial needs. Use specific examples to demonstrate how you've exceeded customer expectations in the past.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Customer Service - Senior Personal Banker (12 months) in Norwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Personal Banker role. Highlight your customer service experience and any relevant skills that match what NatWest is looking for. We want to see how you can bring value to the team!
Showcase Your Communication Skills: Since this role involves building relationships with customers, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and maybe share an example of how you've successfully interacted with customers in the past.
Be Genuine and Personable: Let your personality shine through in your application! We’re looking for someone who can build rapport with customers, so don’t be afraid to show your genuine interest in helping others. A friendly tone can go a long way!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at NatWest
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think about specific examples where you've gone above and beyond for a customer, especially in complex situations like financial needs. This will show that you can thrive under pressure and deliver exceptional service.
✨Practice Your Communication Skills
Since this role involves both face-to-face and video banking, practice how you communicate in both settings. You might want to do mock interviews with friends or family, focusing on building rapport and trust. Clear communication is key, so make sure you can articulate your thoughts well.
✨Understand the Role Inside Out
Familiarise yourself with the specifics of the Senior Personal Banker role at NatWest. Know what a Financial Health check entails and be ready to discuss how you would identify the right products for customers. Showing that you understand the job will impress your interviewers.
✨Be Ready for Scenario Questions
Prepare for scenario-based questions that test your problem-solving abilities. Think about how you would handle difficult customer interactions or complex financial queries. Having a structured approach to these scenarios will demonstrate your planning and organisational skills.
