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- Tasks: Support customers in achieving their financial goals and enhance their banking experience.
- Company: Join NatWest, a leading bank with a focus on customer service.
- Benefits: Competitive salary, flexible hours, generous holiday entitlement, and healthcare benefits.
- Why this job: Make a real difference in customers' lives while developing your career in banking.
- Qualifications: Passion for customer service and strong communication skills required.
- Other info: Comprehensive training and ongoing support for your professional growth.
The predicted salary is between 26010 - 36414 £ per year.
Join us as a Customer Service, Personal Banker in Norwich. You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We’ll look to you to proactively find ways to continually enhance our customer banking experience. We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training.
As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy and always maintain a positive experience. Day-to-day, you’ll be:
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Completing general banking requests such as payments, balance enquiries and transfers.
- Helping customers to understand the different ways they can bank with us and the range of services we can offer.
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.
The skills you’ll need:
- To be motivated and driven to develop your career and have a customer centric approach to your work.
- Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers.
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- The commitment to develop new skills and responsibilities.
How we’ll reward you:
You’ll join us on a competitive salary starting of £26,010 pro rata for the hours you work. You’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Your working pattern:
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work, typically, you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.
Your learning journey:
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service - Personal Banker in Norwich employer: NatWest
Contact Detail:
NatWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Personal Banker in Norwich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on NatWest. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and your ability to thrive under pressure. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your personality! When you're in the interview, let your passion for customer service shine through. Share personal stories that highlight your skills and experiences. Remember, they want to see the real you and how you'd fit into their team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service - Personal Banker in Norwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Personal Banker role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you're genuinely interested in the position!
Showcase Your Communication Skills: Since strong communication is key for this role, use clear and concise language in your application. Share examples of how you've effectively communicated with customers in the past, as this will resonate well with us.
Demonstrate Your Passion for Customer Service: Let your enthusiasm for helping customers shine through! Share specific instances where you went above and beyond to assist someone, as this aligns perfectly with our commitment to outstanding service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NatWest
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Understand what makes for great customer interactions and be ready to share examples of how you've provided outstanding service in the past.
✨Research NatWest and Its Values
Take some time to learn about NatWest's mission and values. This will help you align your answers with what they stand for, showing that you're not just interested in any job, but specifically in being part of their team.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview. Practice handling common banking scenarios or customer queries. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Show Your Passion for Banking
Express your enthusiasm for the banking industry and helping customers achieve their financial goals. Share any relevant experiences or aspirations that highlight your commitment to a career in banking.
