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For Companies At a Glance
- Tasks: Lead service design strategies to enhance customer experiences across various segments.
- Company: Join NatWest, a leading bank focused on customer-centric digital solutions.
- Benefits: Enjoy a remote-first role with flexible location options within the UK.
- Why this job: Be part of a dynamic team shaping innovative digital experiences for diverse customers.
- Qualifications: Design degree and experience in customer-centric design leadership required.
- Other info: Collaborate with senior stakeholders and lead a high-performing design team.
The predicted salary is between 54000 - 84000 £ per year.
Join us as a Head of Service Design
- If you’re a design thought leader with a proven track record in delivering design maturity transformation by increasing the value add through design in business, this could be the ideal role for you
- You’ll be a part of the Design Executive Leadership Team (DLT) leading customer centric end-to-end experience strategies that deliver against our customer’s needs and work towards a connected intuitive digital eco-system
- Working in a dynamic environment, you’ll be given a great platform to channel your creativity and deliver a positive digital experience for our customers
- This is a remote first role and location is flexible within the United Kingdom
What you\’ll do
As Head of Service Design, you\’ll be accountable and responsible for delivering service design excellence within the bank’s commercial and institutional franchise across all customer segments, from startups to some of the largest corporate organisations and financial institutions in the world. You’ll drive customer centric thinking in the bank, enabling our business to grow by succeeding for our customers first and foremost. In addition, you’ll supports us in operating as a simpler and integrated business.
Day-to-day, you’ll be:
- Leading the service design experience strategy through designing, directing, and prioritising opportunities to achieve the best business outcomes
- Representing the customer through our experience design strategic framework
- Influencing and negotiating with senior stakeholders. Working closely with the DLT members and across the teams of UX Research, Design Operations, HCD (out in-house studio), and Design Strategy and Transformation
- Utilising your knowledge of Service Design such as journey mapping, blue printing and best practices of collaboration and facilitation to define strategy and roadmaps
- Working closely with risk colleagues to make sure that risks are properly identified and managed
The skills you\’ll need
To succeed in this role, you’ll be a skilled design leader from any design background or industry who is good at creating customer centric experience strategies. You’ll also have experience of leading a high-performing team through coaching, mentoring and providing inspirational experience design leadership.
You\’ll need:
- A design degree alongside a good understanding of end-to-end experience design, design thinking and business impact methodologies
- The ability to build and maintain effective relationships with stakeholders at all levels
- Demonstrable business acumen and experience in delivering commercial results through customer centric design
- Knowledge of design operating model with a broad understanding of digital business and customer touch points
NatWest | Head of Service Design employer: NatWest
Contact Detail:
NatWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NatWest | Head of Service Design
✨Tip Number 1
Familiarize yourself with the latest trends in service design and customer experience. This will not only help you understand the expectations for the role but also allow you to speak confidently about how you can contribute to the team.
✨Tip Number 2
Network with professionals in the design field, especially those who have experience in financial services. Engaging with industry peers can provide insights into the challenges and opportunities within the sector.
✨Tip Number 3
Prepare to discuss specific examples of how you've led design transformations in previous roles. Highlight your ability to influence stakeholders and drive customer-centric strategies that resulted in measurable business outcomes.
✨Tip Number 4
Showcase your leadership style and how you foster a high-performing team environment. Be ready to share your approach to coaching and mentoring, as this is crucial for the Head of Service Design role.
We think you need these skills to ace NatWest | Head of Service Design
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of the Head of Service Design position. Tailor your application to highlight your relevant experience in service design and customer-centric strategies.
Showcase Your Leadership Skills: Emphasize your experience in leading high-performing teams and your ability to mentor and inspire others. Provide specific examples of how you've successfully driven design maturity transformation in previous roles.
Highlight Relevant Experience: Detail your background in end-to-end experience design, design thinking, and business impact methodologies. Use metrics and outcomes to demonstrate how your design strategies have positively impacted business results.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the skills and experiences that align with the job description. Make sure to address how you can contribute to the bank's goals and enhance customer experiences.
How to prepare for a job interview at NatWest
✨Showcase Your Design Leadership
Be prepared to discuss your experience in leading design teams and how you've driven customer-centric strategies in previous roles. Highlight specific examples where your leadership has resulted in measurable business outcomes.
✨Understand the Business Impact
Demonstrate your understanding of how design impacts business performance. Be ready to share insights on how you've used design thinking to influence commercial results and improve customer experiences.
✨Engage with Stakeholders
Prepare to discuss your approach to building relationships with senior stakeholders. Share examples of how you've influenced decision-making and navigated complex organizational structures to advocate for design initiatives.
✨Familiarize Yourself with Service Design Tools
Brush up on key service design methodologies such as journey mapping and blueprinting. Be ready to explain how you've applied these tools in past projects to enhance customer experiences and streamline processes.
