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- Tasks: Support customers with their banking needs and promote digital services.
- Company: Join NatWest, a leading bank with a focus on customer service.
- Benefits: Competitive salary, flexible hours, generous holiday entitlement, and retirement contributions.
- Why this job: Make a real difference in customers' financial lives while developing your career.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Flexible shifts and comprehensive training for career growth.
The predicted salary is between 26350 - 36890 £ per year.
Location: NatWest, Maidstone, England, United Kingdom
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and all normal working days must be carried out in the United Kingdom.
Responsibilities- Proactively support customers, helping them realise the full benefits of our service through digital channels and complex financial needs such as home buying and protection.
- Experience variety in delivering a banking service beyond expectations.
- Support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme.
- As a Senior Personal Banker aligned to one of our branches, you’ll build great relationships with customers, promote digital services, support them in decisions on banking, act as a trusted expert, provide knowledge for financial health checks, and more.
- Meeting and supporting customers via video banking from home or face‑to‑face in a branch.
- Conducting Financial Health checks and reviewing customer accounts.
- Identifying products and services that are right for customers, helping them to make the most of their money and savings.
- Identifying opportunities for customers with more complex needs such as mortgages, private banking, business banking and protection.
- Completing outbound care calls to customers to grow and maintain the relationship.
- We’re looking for organised, self‑motivated, diligent individuals with a passion for delivering excellent customer service in every interaction, and a drive to develop their own career and meet branch and personal goals.
- Experience working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
- The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls.
- The ability to build rapport and trust with customers in both face‑to‑face and virtual environments and provide them with the right options for their circumstances.
- Excellent communication and interpersonal skills with a genuine interest in building relationships.
- Excellent planning and organisational skills.
- Competitive salary starting of £26,350 pro rata for the hours you work.
- A range of protection, healthcare and lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 36 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
- Your working pattern: flexible shifts between 8 am and 8 pm, including bank holidays.
- Your learning journey: comprehensive training, coaching, and study towards a recognised external qualification opening further career opportunities.
Seniority level: Not applicable
Employment type: Full‑time
Job function: Finance and Sales
Industries: Banking
NatWest Group supports and encourages applications from individuals who speak, or are learning to speak, Welsh.
Customer Service - Senior Personal Banker in Maidstone employer: NatWest
Contact Detail:
NatWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Senior Personal Banker in Maidstone
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on NatWest. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and experience, especially in high-pressure situations. We want you to shine!
✨Tip Number 3
Show off your personality! When you’re in the interview, let your passion for customer service come through. Share stories that highlight your ability to build relationships and support customers, whether face-to-face or virtually. Be yourself!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re keen on the role!
We think you need these skills to ace Customer Service - Senior Personal Banker in Maidstone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Personal Banker role. Highlight your customer service experience and any relevant qualifications, like the Professional Bankers Certificate, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can help our customers thrive. Be genuine and let your personality come through!
Showcase Your Communication Skills: Since this role involves building relationships with customers, make sure your application demonstrates your excellent communication skills. Whether it’s through your writing style or examples of past interactions, we want to see how you connect with people.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward, and you’ll be able to keep track of your application easily. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at NatWest
✨Know Your Stuff
Before the interview, make sure you understand NatWest's services and how they benefit customers. Brush up on financial products like mortgages and savings accounts, as well as digital banking tools. This knowledge will help you answer questions confidently and show that you're genuinely interested in helping customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Think about times when you resolved issues or built strong relationships. This will demonstrate your ability to thrive under pressure and your commitment to excellent customer service.
✨Practice Your Communication
Since you'll be interacting with customers both face-to-face and virtually, practice your communication skills. Role-play common scenarios with a friend or family member to get comfortable explaining complex financial concepts in simple terms. This will help you build rapport and trust during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask your interviewer. Inquire about the training programme or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
