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For Companies At a Glance
- Tasks: Support customers with their banking needs and promote digital services.
- Company: Join a leading bank with a focus on customer service and innovation.
- Benefits: Competitive salary, generous holiday, flexible working, and career development opportunities.
- Why this job: Make a real difference in customers' lives while growing your banking expertise.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Comprehensive training programme and ongoing support for your career growth.
The predicted salary is between 26350 - 36890 £ per year.
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
Join us as a Senior Personal Banker in Macclesfield. You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection. With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected. We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme. This job does not meet Skilled Worker visa sponsorship requirements.
What you’ll do
- As a Senior Personal Banker aligned to one of our branches, you’ll be in the perfect place to build great relationships with our customers, as well as proactively promote the benefits of our growing range of digital services to simplify and enhance their banking experience.
- Our customers will look to you to support them in their decisions as to how they bank with us. You'll act as a trusted expert, providing them with the knowledge they need to make the most of their money.
- With an emphasis on the delivery of our popular and insightful Financial Health check, you’ll make sure they’re fully informed when it comes to the products and services we offer.
- Day to day, you’ll be:
- Meeting and supporting customers face to face in the branch.
- Conducting Financial Health checks and reviewing customer accounts.
- Identifying products and services that are right for our customers, helping them to make the most of their money and savings.
- Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection.
- Completing outbound care calls to customers to grow and maintain the relationship.
The skills you’ll need
- We’re looking for organised, self-motivated and diligent individuals with a passion for delivering excellent customer service in every interaction.
- You’ll also be motivated and driven to develop your own career and meet branch and personal goals.
- As a trusted adviser you’ll strive to improve standards for our customers, looking for ways to make their lives easier and taking the stress out of banking.
- We’ll also be looking for you to demonstrate:
- Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
- The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls.
- The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances.
- Excellent communication and interpersonal skills with a genuine interest in building relationships.
- Excellent planning and organisational skills.
How we’ll reward you
- You’ll join us on a competitive salary starting of £26,350, pro rata for the hours you work.
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 36 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
To find out more about the benefits we offer, check out our rewards and benefits page.
What else you need to know
Your working pattern: You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the shifts you do and the hours you work, which will be between the hours of 8am and 8pm and will include some bank holidays.
Your learning journey: Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service - Senior Personal Banker in Macclesfield employer: NatWest
Contact Detail:
NatWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Senior Personal Banker in Macclesfield
✨Tip Number 1
Get to know the company inside out! Research their values, services, and recent news. This way, when you walk into that interview, you can show them you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Set up mock interviews with friends or family. Focus on common questions for customer service roles, like how you handle difficult customers or how you build relationships. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Don’t forget to showcase your personality! Employers want to see the real you, so let your passion for customer service shine through. Share personal stories that highlight your skills and experiences, especially those that relate to helping customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team. Don’t hesitate to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Customer Service - Senior Personal Banker in Macclesfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Personal Banker role. Highlight your customer service experience and any relevant financial knowledge to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about banking and how you can help our customers thrive. Share specific examples of how you've delivered excellent customer service in the past.
Showcase Your Communication Skills: Since this role involves building relationships with customers, make sure your application demonstrates your strong communication skills. Use clear and concise language to convey your points effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at NatWest
✨Know Your Stuff
Before the interview, make sure you’re familiar with the bank's services and products, especially those related to personal banking. Brush up on financial concepts like mortgages and savings options, as you'll need to demonstrate your expertise in helping customers with their financial needs.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Think about times when you went above and beyond to help a customer or resolved a complex issue. This will show that you can thrive under pressure and are genuinely interested in making customers' lives easier.
✨Practice Building Rapport
Since this role involves face-to-face interactions, practice how you would build rapport with customers. Role-play scenarios with a friend or family member, focusing on active listening and empathy. This will help you feel more comfortable during the interview and demonstrate your interpersonal skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the training programme or how success is measured in the role. This shows your enthusiasm for the position and helps you understand if it’s the right fit for you.
