At a Glance
- Tasks: Support customers in achieving their financial goals through our Mobile Bank services.
- Company: Join NatWest Group, a leader in customer service and banking innovation.
- Benefits: Competitive salary, flexible rewards, generous holiday entitlement, and retirement contributions.
- Other info: Comprehensive training provided, with opportunities for career growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Passion for customer service, strong attention to detail, and a valid driving licence.
The predicted salary is between 28000 - 30044 £ per year.
Join us as a Customer Service Personal Banker in Kendal. You’ll be integral to guiding and supporting our valued customers, helping them to achieve their financial goals wherever they’re based. You’ll play a key role in supporting our Mobile Bank team, delivering banking services to our customers.
In addition to around 100 hours of high-quality training, we’ll support you to achieve a Foundation Certificate in Responsible Banking and your Driver Certificate of Professional Competence (CPC).
What you'll do
- Bringing our services to remote locations, customers will be at the very heart of your role. You’ll be committed to providing outstanding service in every interaction.
- You’ll become a trusted figure in your communities, building relationships with customers in a range of locations and helping with everyday banking needs.
- You’ll be driving the Mobile Bank vehicle at least once per month, providing cover when the principal driver is out of the business.
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Completing general banking requests such as payments, balance enquiries and transfers.
- Working with high levels of accuracy, providing each customer with a seamless and positive experience.
- Keeping up to date with changes to vehicle and driver legislation.
- Ensuring the safe operation of the Mobile Bank vehicle, making sure it complies with all health and safety regulations and remains roadworthy at all times.
The skills you'll need
- You’ll need to be over 25 and have held a valid driving licence for two years to drive one of our Mobile Branch vehicles.
- You’ll ideally already have a category C1 license, but if you don't, we'll provide comprehensive training and cover the cost.
- We’ll also support you in achieving your CPC, which is a key requirement of the role.
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- The commitment to develop new skills and responsibilities.
- A good understanding of process guidance and risk procedures, and the need to adhere to them.
How we'll reward you
- You’ll join us on a competitive salary starting of £27,090, pro rata for the hours you work.
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Your working pattern
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the shifts you do and the hours you work. Typically, you’ll be working Branch opening hours, which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will also include some bank holidays.
Your learning journey
Your learning journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service - Personal Banker - Mobile Bank in Kendal employer: NatWest
At NatWest in Warrington, we pride ourselves on being an excellent employer that prioritises customer-first banking and employee development. With a strong focus on training and growth, our structured programme leads to a Foundation Certificate in Responsible Banking, ensuring you have the skills to excel in your role. Our supportive work culture fosters collaboration and inclusivity, making it a rewarding environment for those looking to make a meaningful impact in the financial sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service - Personal Banker - Mobile Bank in Kendal
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like NatWest. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Customer Service - Personal Banker - Mobile Bank in Kendal
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to NatWest.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on NatWest's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at NatWest
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with NatWest.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at NatWest will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former NatWest employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
