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- Tasks: Support customers in achieving their financial goals and enhance their banking experience.
- Company: Join a leading bank with a commitment to customer service.
- Benefits: Competitive salary, flexible rewards, generous holiday entitlement, and retirement contributions.
- Why this job: Make a real difference in customers' lives while developing valuable skills.
- Qualifications: Passion for customer service and strong attention to detail required.
- Other info: Comprehensive training programme with ongoing support and career growth opportunities.
The predicted salary is between 26010 - 36414 £ per year.
Join us as a Customer Service Personal Banker in Hyde. You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We’ll look to you to proactively find ways to continually enhance our customer banking experience. We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training.
Responsibilities:
- As the first point of contact in our branches, you’ll be committed to providing outstanding service in every interaction and you’ll work with high levels of accuracy to provide customers with a seamless and positive experience.
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Completing general banking requests such as payments, balance enquiries and transfers.
- Helping customers to understand the different ways they can bank with us and the range of services we can offer.
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.
The skills you’ll need:
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- The commitment to develop new skills and responsibilities.
Benefits and rewards:
- A competitive salary starting at £26,010, pro rata for the hours you work.
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Your working pattern:
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work, typically you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.
Your learning journey:
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service - Personal Banker in Hyde employer: NatWest
Contact Detail:
NatWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Personal Banker in Hyde
✨Tip Number 1
Get to know the company! Research Natwest Group and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to handle customer queries and complaints. Role-playing with a friend can help you feel more confident when it comes to those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Customer Service - Personal Banker in Hyde
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Personal Banker role. Highlight your customer service experience and any relevant skills that match what we’re looking for in the job description.
Show Your Passion: Let your enthusiasm for customer service shine through! We want to see how you can enhance our customers' banking experience, so share examples of how you've gone above and beyond in previous roles.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your skills.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at NatWest
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in banking. Be ready to discuss how you would handle common scenarios, like a customer needing help with a payment or understanding their account options. Showing that you can provide outstanding service will set you apart.
✨Demonstrate Your Attention to Detail
In this role, accuracy is key. Prepare examples from your past experiences where your attention to detail made a difference. Whether it’s catching an error or ensuring a customer’s needs were met precisely, highlight these moments during your interview.
✨Show Your Team Spirit
As a Personal Banker, you'll be part of a team. Think of times when you collaborated successfully with others to achieve a goal. Be ready to share these stories, as they’ll demonstrate your ability to work well within a team and contribute to a positive branch environment.
✨Prepare for Proactive Conversations
This role requires you to engage customers proactively. Practice how you would initiate conversations about their banking needs and suggest relevant products. Being able to articulate how you can enhance the customer experience will show your enthusiasm for the role.
