Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with their banking needs and promote digital services.
- Company: Join NatWest, a leading bank with a focus on customer service.
- Benefits: Competitive salary, generous holiday, flexible rewards, and retirement contributions.
- Why this job: Make a real difference in customers' financial lives while developing your career.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Comprehensive training programme and opportunities for career growth.
The predicted salary is between 26350 - 36890 £ per year.
Join us as a Senior Personal Banker in High Wycombe. You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection. With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected. We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme.
What you'll do
- Meeting and supporting customers via video banking or face to face in a branch.
- Conducting Financial Health Checks and reviewing customer accounts.
- Identifying products and services that are right for our customers, helping them to make the most of their money and savings.
- Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection.
- Completing outbound care calls to customers to grow and maintain the relationship.
The skills you'll need
- We’re looking for organised, self-motivated and diligent individuals with a passion for delivering excellent customer service in every interaction.
- You’ll also be motivated and driven to develop your own career and meet branch and personal goals.
- As a trusted adviser you’ll strive to improve standards for our customers, looking for ways to make their lives easier and taking the stress out of banking.
- Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
- The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls.
- The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances.
- Excellent communication and interpersonal skills with a genuine interest in building relationships.
- Excellent planning and organisational skills.
How we'll reward you
- You’ll join us on a competitive starting salary of £26,350, pro rata for the hours you work.
- You’ll also benefit from a range of protection, healthcare and lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 36 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Your working pattern
You’ll need to be flexible in terms of the shifts you do and the hours you work, which will be between the hours of 8am and 8pm and will include some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Senior Personal Banker in High Wycombe employer: NatWest
Contact Detail:
NatWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Personal Banker in High Wycombe
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on NatWest. Understand their values, services, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and ability to build relationships, as these are key for the Senior Personal Banker role.
✨Tip Number 3
Show off your personality! During the interview, let your passion for helping customers shine through. Share stories that highlight your experience in customer service and how you've made a difference in previous roles.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Senior Personal Banker in High Wycombe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Personal Banker role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about banking and how you can help our customers. Be genuine and let your personality come through – we love to see that!
Showcase Your Skills: In your application, don’t forget to showcase your organisational and communication skills. Give examples of how you've built relationships with customers in the past. We’re looking for someone who can connect with our clients both face-to-face and virtually.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team at NatWest!
How to prepare for a job interview at NatWest
✨Know Your Stuff
Make sure you’re familiar with NatWest’s services, especially their digital offerings. Brush up on financial products like mortgages and protection plans, as you'll need to discuss these confidently during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Highlight situations where you’ve built rapport with customers or resolved complex issues, as this is key for a Senior Personal Banker role.
✨Practice Your Communication
Since you’ll be meeting customers both face-to-face and via video banking, practice clear and engaging communication. Consider doing mock interviews with friends to refine your ability to explain financial concepts simply.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks. Share specific strategies you use to stay organised, especially when handling multiple customer accounts or conducting Financial Health Checks.