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- Tasks: Support customers in achieving their financial goals and enhance their banking experience.
- Company: Join a leading bank with a strong commitment to customer service.
- Benefits: Competitive salary, generous holiday entitlement, and flexible rewards programme.
- Other info: Comprehensive training and ongoing support for your professional growth.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 27090 - 27090 £ per year.
Join us as a Customer Service, Personal Banker in Fareham. You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We’ll look to you to proactively find ways to continually enhance our customer banking experience. We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skills with full training. We're offering this role for a period of 12 months.
What you’ll do:
- As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction.
- You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Completing general banking requests such as payments, balance enquiries and transfers.
- Helping customers to understand the different ways they can bank with us and the range of services we can offer.
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.
The skills you’ll need:
- To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer‑centric approach to your work.
- Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- The commitment to develop new skills and responsibilities.
How we’ll reward you:
- You’ll join us on a competitive starting salary of £27,090, pro rata for the hours you work.
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Your working pattern:
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work, typically you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and this will include some bank holidays.
Your learning journey:
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service, Personal Banker - 12 Month Fixed Term Contract in Hampshire employer: NatWest
Contact Detail:
NatWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service, Personal Banker - 12 Month Fixed Term Contract in Hampshire
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your conversations during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Personal Banker. This will help you feel more confident and prepared to impress during your interview.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider tips and even a foot in the door for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and making a difference for our customers.
We think you need these skills to ace Customer Service, Personal Banker - 12 Month Fixed Term Contract in Hampshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service, Personal Banker role. Highlight your customer-centric approach and any relevant experience that showcases your communication skills and attention to detail.
Show Your Passion for Customer Service: In your application, let us know why you love helping customers. Share specific examples of how you've gone above and beyond in previous roles to enhance customer experiences. We want to see that you're genuinely motivated to support our branch customers!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see how you fit into the role. Remember, clarity is key!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NatWest
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in banking. Be ready to discuss how you would handle common scenarios, like resolving customer complaints or explaining financial products. This shows your understanding of the role and your commitment to providing outstanding service.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples that highlight your ability to explain complex information clearly. Think about times when you've successfully communicated with customers or team members, and be ready to share those stories during the interview.
✨Demonstrate Your Problem-Solving Ability
Think of specific instances where you've identified a customer's needs and provided solutions. This could involve helping someone understand their banking options or resolving an issue they faced. Being able to articulate these experiences will show your proactive approach to enhancing the customer experience.
✨Prepare Questions About the Role
Interviews are a two-way street, so come prepared with questions about the role and the company. Ask about the training programme, opportunities for career development, or how the team collaborates to improve customer service. This not only shows your interest but also helps you gauge if the role is right for you.