At a Glance
- Tasks: Support customers in achieving their financial goals and enhance their banking experience.
- Company: Join Natwest Group, a leader in customer service and banking.
- Benefits: Competitive salary, generous holiday entitlement, and flexible rewards programme.
- Other info: Comprehensive training and ongoing support for your professional growth.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 27090 - 27090 € per year.
Join us as a Customer Service Personal Banker in Grimsby. You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We’ll look to you to proactively find ways to continually enhance our customer banking experience. We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training. This job does not meet Skilled Worker visa sponsorship requirements. We’re offering this role for a period of 12 months.
As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Completing general banking requests such as payments, balance enquiries and transfers.
- Helping customers to understand the different ways they can bank with us and the range of services we can offer.
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.
To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.
You’ll also need:
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- The commitment to develop new skills and responsibilities.
You’ll join us on a competitive salary starting of £27,090, pro rata for the hours you work.
You’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Your working pattern: You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll work part time for 23.5 hours per week and need to be flexible in terms of the hours you work, typically, you’ll work between the hours of 9am and 5pm, three days a week and rotational Saturdays, and this may include some bank holidays.
Your learning journey: Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service - Personal Banker (12 months) in Grimsby employer: NatWest
Join Natwest Group as a Customer Service Personal Banker in Grimsby, where you'll be part of a supportive team dedicated to enhancing customer experiences. With a competitive salary, generous holiday entitlement, and a commitment to your professional development through comprehensive training and qualifications, we foster a culture of growth and collaboration. Enjoy the flexibility of part-time hours while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service - Personal Banker (12 months) in Grimsby
✨Tip Number 1
Get to know the company! Research their values and mission. When you walk into that interview, you want to show that you’re not just another candidate but someone who genuinely cares about their customers and aligns with their goals.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common banking scenarios with a friend. This will help you articulate your thoughts clearly and confidently during the real deal.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will demonstrate your commitment to providing outstanding service, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service - Personal Banker (12 months) in Grimsby
Some tips for your application 🫡
Show Your Customer Service Passion:Make sure to highlight your love for customer service in your application. We want to see how you’ve gone above and beyond for customers in the past, so share those stories that showcase your commitment to providing outstanding service.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that match the job description. We’re looking for candidates who understand our values and can connect with our customers.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use simple language to explain your experiences and skills. We appreciate straightforward communication, especially since you’ll be doing a lot of that with our customers!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll get all the info you need about the role and our company. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at NatWest
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in banking. Be ready to discuss how you would handle common scenarios, like a customer needing help with a payment or understanding their account options. This shows you’re proactive and customer-focused.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples that highlight your ability to explain complex information simply. Think about times when you’ve successfully helped someone understand a product or service, and be ready to share those stories.
✨Demonstrate Your Team Spirit
This job requires collaboration, so think of examples where you’ve worked well in a team. Be prepared to discuss how you contribute to a positive team environment and how you can support your colleagues while achieving branch goals.
✨Prepare Questions About the Role
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful queries about the training programme, career progression, or how the team enhances customer experiences. This shows your genuine interest in the role and the company.
