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- Tasks: Support customers in achieving their financial goals and enhance their banking experience.
- Company: Join a leading bank with a strong commitment to customer service.
- Benefits: Competitive salary, generous holiday entitlement, and flexible rewards programme.
- Other info: Comprehensive training and ongoing support for your professional growth.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Motivated individuals with strong communication skills and a passion for customer service.
The predicted salary is between 27090 - 27090 £ per year.
Join us as a Customer Service, Personal Banker in Fareham. You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We’ll look to you to proactively find ways to continually enhance our customer banking experience. We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skills with full training. We're offering this role for a period of 12 months.
What you’ll do:
- As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction.
- You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Completing general banking requests such as payments, balance enquiries and transfers.
- Helping customers to understand the different ways they can bank with us and the range of services we can offer.
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.
The skills you’ll need:
- To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer‑centric approach to your work.
- Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- The commitment to develop new skills and responsibilities.
How we’ll reward you:
- You’ll join us on a competitive starting salary of £27,090, pro rata for the hours you work.
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Your working pattern:
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work, typically you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and this will include some bank holidays.
Your learning journey:
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service, Personal Banker - 12 Month Fixed Term Contract in Fareham employer: NatWest
Contact Detail:
NatWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service, Personal Banker - 12 Month Fixed Term Contract in Fareham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the bank's values and services. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can highlight your customer service skills and experiences that align with the job description.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've gone above and beyond for a customer. This will demonstrate your commitment to outstanding service and your ability to thrive under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service, Personal Banker - 12 Month Fixed Term Contract in Fareham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service, Personal Banker role. Highlight your customer-centric approach and any relevant experience that shows you can provide outstanding service.
Showcase Your Communication Skills: Since strong communication is key in this role, use clear and concise language in your application. Give examples of how you've effectively communicated with customers in the past to help them understand products and services.
Demonstrate Your Passion for Customer Service: Let us know why you're passionate about helping customers achieve their financial goals. Share specific instances where you've gone above and beyond to enhance a customer's experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows your enthusiasm for joining our team!
How to prepare for a job interview at NatWest
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes for great customer interactions and be ready to share examples of how you've provided outstanding service in the past.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, practice articulating your thoughts clearly. You might want to prepare answers to common questions about how you would explain banking products to customers in an easy-to-understand way.
✨Demonstrate Your Problem-Solving Ability
Think of scenarios where you've had to resolve customer issues or improve a process. Be prepared to discuss these experiences and how they relate to enhancing the customer banking experience.
✨Express Your Passion for Continuous Learning
This role offers training and development opportunities, so show your enthusiasm for learning new skills. Talk about any relevant courses or certifications you've pursued and how they can help you excel in this position.