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For Companies At a Glance
- Tasks: Support customers with their banking needs and promote digital services.
- Company: Join a leading bank with a focus on customer service and innovation.
- Benefits: Competitive salary, generous holiday, flexible rewards, and retirement contributions.
- Other info: Comprehensive training programme and opportunities for career growth.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 28475 - 28475 £ per year.
Join us as a Senior Personal Banker in Guildford. You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection. With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected. We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme.
What you'll do
- Meeting and supporting customers via video banking or face to face in a branch.
- Conducting Financial Health Checks and reviewing customer accounts.
- Identifying products and services that are right for our customers, helping them to make the most of their money and savings.
- Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection.
- Completing outbound care calls to customers to grow and maintain the relationship.
The skills you'll need
- We’re looking for organised, self‑motivated and diligent individuals with a passion for delivering excellent customer service in every interaction.
- You’ll also be motivated and driven to develop your own career and meet branch and personal goals.
- As a trusted adviser you’ll strive to improve standards for our customers, looking for ways to make their lives easier and taking the stress out of banking.
We’ll Also Be Looking For You To Demonstrate
- Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
- The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls.
- The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances.
- Excellent communication and interpersonal skills with a genuine interest in building relationships.
- Excellent planning and organisational skills.
How we'll reward you
You’ll join us on a competitive salary starting of £28,475, pro rata for the hours you work.
You’ll Also Benefit From
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 36 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
What else you need to know
Your working pattern: You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the shifts you do and the hours you work, which will be between the hours of 8am and 8pm and will include some bank holidays.
Your learning journey: Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Senior Personal Banker in England employer: NatWest
Contact Detail:
NatWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Personal Banker in England
✨Tip Number 1
Get to know the company inside out! Research their values, services, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your customer service skills! Since you'll be helping customers with complex financial needs, role-play scenarios with friends or family. This will help you feel more confident during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local banking events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and making a difference for our customers.
We think you need these skills to ace Senior Personal Banker in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Personal Banker role. Highlight your experience in customer service and any relevant skills that match what we're looking for, like building relationships and providing excellent support.
Showcase Your Skills: Don’t just list your skills; give examples of how you've used them in previous roles. Whether it’s helping customers with complex financial needs or conducting health checks, we want to see how you’ve made a difference.
Be Authentic: Let your personality shine through in your application. We value genuine communication, so don’t be afraid to show us who you are and why you’re passionate about delivering great customer service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role and our company.
How to prepare for a job interview at NatWest
✨Know Your Stuff
Before the interview, make sure you’re familiar with the bank's services and digital offerings. Brush up on common financial products like mortgages and savings accounts, as well as the Financial Health Check process. This will help you demonstrate your expertise and show that you’re ready to support customers effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Think about times when you’ve built rapport with clients or resolved complex issues. This will highlight your ability to thrive under pressure and your genuine interest in helping customers, which is crucial for this role.
✨Practice Your Communication
Since you'll be interacting with customers both face-to-face and virtually, practice clear and effective communication. You might want to do mock interviews with a friend or family member, focusing on how you explain financial concepts simply and engagingly. This will help you feel more confident during the actual interview.
✨Be Ready to Discuss Your Goals
Think about your career aspirations and how they align with the bank’s values and opportunities for growth. Be prepared to discuss how you plan to achieve your Professional Bankers Certificate and how you see yourself contributing to the team. This shows that you’re motivated and committed to your professional development.