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- Tasks: Support customers with banking needs via video and in-branch interactions.
- Company: Join NatWest Group, a leader in inclusive banking for all ages.
- Benefits: Enjoy flexible working, competitive salary, generous holiday, and a range of lifestyle perks.
- Why this job: Make a real impact by helping customers manage their finances and enhancing their banking experience.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Part-time role with opportunities for career progression and professional development.
The predicted salary is between 26775 - 37425 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Join us as a Customer Service - Senior Personal Banker in St Albans. You'll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection. With no two days the same, you can expect lots of variety as you help us deliver a banking service that's beyond what's expected. We'll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme.
What you'll do:
- As a Senior Personal Banker aligned to one of our branches, you'll be in the perfect place to build great relationships with our customers, as well as proactively promoting the benefits of our growing range of digital services to simplify and enhance their banking experience.
- Our customers will look to you to support them in their decisions as to how they bank with us. You'll act as a trusted expert, providing them with the knowledge they need to make the most of their money.
- With an emphasis on the delivery of our popular and insightful Financial Health Check you'll make sure they're fully informed when it comes to the products and services we offer.
- Day to day, you'll be meeting and supporting customers via video banking from home or face to face in a branch.
- Conducting Financial Health Checks and reviewing customer accounts.
- Identifying products and services that are right for our customers, helping them to make the most of their money and savings.
- Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection.
- Completing outbound care calls to customers to grow and maintain the relationship.
The skills you'll need:
- We're looking for organised, self-motivated and diligent individuals with a passion for delivering excellent customer service in every interaction.
- You'll also be motivated and driven to develop your own career and meet branch and personal goals.
- As a trusted adviser you'll strive to improve standards for our customers, looking for ways to make their lives easier and taking the stress out of banking.
- Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
- The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls.
- The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances.
- Excellent communication and interpersonal skills with a genuine interest in building relationships.
- Excellent planning and organisational skills.
What else you need to know:
- We're here for our customers when it's most convenient for them so you'll need to be flexible.
- Part time - 21 hours per week.
- Permanent.
- Flexibility to work hours between 08:00 - 20:00.
- You'll have options to enable a suitable balance of working from home and in the branch, we will need you to be branch based at times so you can connect and learn with colleagues.
- Working from home kit can be provided.
- Typically, your working hours will align to our customer opening hours, with some Saturdays and evenings included, we will discuss your specific working pattern in more detail at interview.
- You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities.
- This role is not eligible for Skilled Worker Visa sponsorship so applicants must have an alternative form of right to work in the UK.
How we'll reward you:
- Salary: £26,775 per year (pro rata for hours worked).
- You'll join on a competitive salary of £26,775 and in addition you'll receive a contribution to help you save for retirement.
- You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme.
- You will have a generous holiday entitlement of 36 days (pro rata for hours worked) - you may be required to work bank holidays.
Customer Service - Senior Personal Banker employer: NatWest
Contact Detail:
NatWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Senior Personal Banker
✨Tip Number 1
Familiarise yourself with the digital banking services offered by the company. Understanding these services will not only help you in your role but also demonstrate your proactive approach during interviews.
✨Tip Number 2
Brush up on your financial knowledge, especially around mortgages and personal banking products. Being well-versed in these areas will allow you to engage confidently with customers and showcase your expertise.
✨Tip Number 3
Practice your communication skills, particularly in building rapport with customers. Role-playing scenarios can help you feel more comfortable in both face-to-face and virtual interactions, which are key for this position.
✨Tip Number 4
Network with current employees or professionals in the banking sector. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Customer Service - Senior Personal Banker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any specific skills that align with the role of a Senior Personal Banker. Use keywords from the job description to demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships. Mention specific examples of how you've helped customers in the past, particularly in complex financial situations.
Highlight Relevant Skills: Emphasise your organisational and communication skills in your application. Provide examples of how you've thrived under pressure and achieved customer satisfaction in previous roles.
Show Enthusiasm for Development: Express your eagerness to participate in training and development opportunities. Mention your interest in obtaining the Professional Bankers Certificate and how you plan to grow within the company.
How to prepare for a job interview at NatWest
✨Showcase Your Customer Service Skills
As a Senior Personal Banker, your ability to deliver excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or enhanced their banking experience. This will demonstrate your capability to thrive under pressure and achieve customer satisfaction.
✨Demonstrate Financial Knowledge
Familiarise yourself with the products and services offered by the bank, especially those related to mortgages, private banking, and financial health checks. Being able to discuss these topics confidently will show that you are prepared to act as a trusted adviser for customers.
✨Build Rapport and Trust
Practice building rapport in both face-to-face and virtual settings. During the interview, focus on your interpersonal skills and how you can create a comfortable environment for customers. Share instances where you successfully built relationships with clients to illustrate your approach.
✨Prepare for Flexibility Questions
Since the role requires flexibility in working hours, be ready to discuss your availability and willingness to adapt. Highlight any previous experiences where you successfully managed varying schedules or worked in different environments, such as remote and in-branch.
