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For Companies At a Glance
- Tasks: Support customers with their banking needs and enhance their experience.
- Company: Join NatWest, a leading bank committed to customer service and community support.
- Benefits: Enjoy flexible working hours, competitive salary, and generous holiday entitlement.
- Why this job: Gain valuable skills, earn a recognised qualification, and be part of a supportive team.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Part-time role with comprehensive training and ongoing coaching.
The predicted salary is between 20000 - 26000 £ per year.
Join us as a Customer Service, Personal Banker in York. You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We’ll look to you to proactively find ways to continually enhance our customer banking experience. We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training. We’re offering this role for a period of nine months.
What you’ll do
- As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction.
- You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Completing general banking requests such as payments, balance enquiries and transfers.
- Helping customers to understand the different ways they can bank with us and the range of services we can offer.
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.
The skills you’ll need
- To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work.
- Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- The commitment to develop new skills and responsibilities.
How we’ll reward you
- You’ll join us on a competitive salary starting of £26,010, pro rata for the hours you work.
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Your working pattern
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll work part time, typically 17.5 hours a week, during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service - Personal Banker (9 months) employer: NatWest
Contact Detail:
NatWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Personal Banker (9 months)
✨Tip Number 1
Familiarise yourself with NatWest's values and customer service philosophy. Understanding their approach will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you articulate how you would handle various customer interactions, showcasing your ability to provide outstanding service.
✨Tip Number 3
Research common banking products and services offered by NatWest. Being knowledgeable about what they provide will allow you to confidently discuss how you can assist customers with their banking needs.
✨Tip Number 4
Network with current or former employees of NatWest. They can offer valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the role.
We think you need these skills to ace Customer Service - Personal Banker (9 months)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Service - Personal Banker position. Understand the key responsibilities and required skills, such as strong communication and customer service focus.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your customer service experience and any financial knowledge you may have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your motivation to work in banking. Mention specific examples of how you've successfully assisted customers in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at NatWest
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to providing outstanding service.
✨Understand the Role and Responsibilities
Familiarise yourself with the key responsibilities of a Personal Banker. Be prepared to discuss how you would handle common banking requests and how you can enhance the customer experience, showing that you understand what the role entails.
✨Highlight Your Communication Skills
Since strong communication skills are essential for this role, think of examples where you've effectively communicated complex information in an easy-to-understand manner. This will show that you can explain banking products and services clearly to customers.
✨Demonstrate Teamwork and Adaptability
Be ready to talk about your ability to work well in a team and adapt to changing situations. Share experiences where you've collaborated with others to achieve a common goal, as this is crucial in a branch environment.
