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- Tasks: Support customers in achieving their financial goals and enhance their banking experience.
- Company: Join Natwest Group, a leader in customer service and banking.
- Benefits: Competitive salary, flexible rewards, generous holiday entitlement, and retirement contributions.
- Other info: Comprehensive training programme with ongoing support and career advancement opportunities.
- Why this job: Make a real difference in customers' lives while developing your career in banking.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 27090 - 27090 £ per year.
You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We’ll look to you to proactively find ways to continually enhance our customer banking experience. We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training.
As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
Day‑to‑day, you’ll be:
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Completing general banking requests such as payments, balance enquiries and transfers.
- Helping customers to understand the different ways they can bank with us and the range of services we can offer.
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.
The skills you'll need:
- To be motivated and driven to develop your career and have a customer centric approach to your work.
- Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- The commitment to develop new skills and responsibilities.
How we’ll reward you:
- You’ll join us on a competitive salary starting at £27,090 pro rata for the hours you work.
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Your working pattern:
You’ll work part time for 24.5 hours per week on Tuesday, Wednesday and Thursday and need to be flexible in terms of the hours you work. Typically, you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.
Your learning journey:
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service - Personal Banker employer: NatWest
Contact Detail:
NatWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Personal Banker
✨Tip Number 1
Get to know the company! Research Natwest Group and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers daily, role-play common scenarios with friends or family. This will boost your confidence and help you articulate how you can enhance the customer banking experience.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider tips and might even lead to a referral, which can significantly increase your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your commitment to joining the team. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Customer Service - Personal Banker
Some tips for your application 🫡
Show Your Customer Service Passion: When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to help customers in the past. We love seeing that passion!
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that align with the role. Mention your strong communication skills and attention to detail, as these are key for us in providing outstanding service.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NatWest
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in banking. Be ready to discuss how you would handle common scenarios, like a customer needing help with a payment or understanding their account options. This shows you’re proactive and customer-focused.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples that highlight your ability to explain complex information simply. Think about times when you’ve successfully helped someone understand a product or service, and be ready to share those stories.
✨Demonstrate Attention to Detail
In banking, accuracy is crucial. Be prepared to talk about how you ensure precision in your work. You might mention specific methods you use to double-check your work or how you handle high-pressure situations without compromising quality.
✨Express Your Passion for Customer Service
Let your enthusiasm for helping customers shine through. Share why you love working in customer service and how you strive to enhance the customer experience. This will resonate well with the interviewers and show that you’re a great fit for their team.