At a Glance
- Tasks: Support customers in achieving their financial goals and enhance their banking experience.
- Company: Join a leading bank with a focus on customer service and community.
- Benefits: Competitive salary, flexible hours, generous holiday entitlement, and healthcare benefits.
- Other info: Comprehensive training and ongoing support to help you grow and succeed.
- Why this job: Make a real difference in people's lives while developing your career in finance.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 26010 - 36414 £ per year.
Join us as a Customer Service, Personal Banker in Newtown.
- You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals.
- We’ll look to you to proactively find ways to continually enhance our customer banking experience.
- We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training.
- This is a part‑time position, 21 hours per week.
- This job does not meet Skilled Worker visa sponsorship requirements.
What you’ll do
As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Completing general banking requests such as payments, balance enquiries and transfers.
- Helping customers to understand the different ways they can bank with us and the range of services we can offer.
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.
We also support and encourage applications from people who speak, or are learning to speak Welsh.
The skills you’ll need
To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.
You’ll also need
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- The commitment to develop new skills and responsibilities.
How we’ll reward you
You’ll join us on a competitive salary starting of £27,090 pro rata for the hours you work.
You’ll also benefit from
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
To find out more about the benefits we offer, check out our rewards and benefits page.
What else you need to know
Your working pattern
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work, typically you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and this will include some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service - Personal Banker in Newtown employer: NatWest
At Natwest Group, we pride ourselves on being an excellent employer, offering a supportive and flexible work environment that prioritises the well-being of our employees. As a Personal Banker in Newtown, you'll enjoy competitive pay, generous holiday entitlement, and a comprehensive training programme that fosters personal and professional growth, all while being part of a collaborative team dedicated to enhancing customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service - Personal Banker in Newtown
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. This will demonstrate your passion for providing outstanding service, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service - Personal Banker in Newtown
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Personal Banker role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Showcase Your Communication Skills:Since strong communication is key in this role, use your application to demonstrate how you effectively convey information. Share examples of how you've helped customers in the past or resolved issues, as this will resonate with us.
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Share your passion for customer service and how you thrive in a team environment – it’ll help us see if you’re a good fit for our culture.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application quickly and can start the process of getting you on board with us!
How to prepare for a job interview at NatWest
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in banking. Be ready to discuss how you would handle common scenarios, like a customer needing help with a payment or understanding their account options. This shows you’re proactive and customer-focused.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples that highlight your ability to explain complex information clearly. Think about times when you’ve successfully helped someone understand a product or service, and be ready to share those stories.
✨Demonstrate Your Team Spirit
This role requires collaboration, so think of examples where you’ve worked well in a team. Whether it’s resolving a customer issue together or supporting a colleague, showing that you can thrive in a team environment will make you stand out.
✨Prepare Questions About the Role
Have a few thoughtful questions ready about the position and the company culture. This not only shows your interest but also helps you gauge if the role is the right fit for you. Ask about training opportunities or how success is measured in the role.
