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For Companies At a Glance
- Tasks: Enhance customer banking experiences and support financial goals.
- Company: Join NatWest, a leading bank with a focus on customer service.
- Benefits: Competitive salary, generous holiday, healthcare benefits, and retirement contributions.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Passion for customer service and strong teamwork skills required.
- Other info: Flexible working hours and comprehensive training for career growth.
The predicted salary is between 27585 - 31000 £ per year.
Overview
Join us as a Customer Service, Personal Banker in Kingston upon Thames. You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We’ll look to you to proactively find ways to continually enhance our customer banking experience. We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training. This role is offered for a period of 12 months. This job does not meet Skilled Worker visa sponsorship requirements.
What you’ll do
As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
Day-to-day, You’ll Be
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
- Completing general banking requests such as payments, balance enquiries and transfers
- Helping customers to understand the different ways they can bank with us and the range of services we can offer
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience
The skills you’ll need
To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.
You’ll Also Need
- A passion for customer service and strong attention to detail
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
- Strong interpersonal skills and the ability to work well as part of a team
- The commitment to develop new skills and responsibilities
How we’ll reward you
You’ll join us on a competitive salary starting of £27,585, pro rata for the hours you work.
You’ll Also Benefit From
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
- A generous holiday entitlement of 33 days, pro rata for hours worked
- A monthly contribution to your retirement fund
To find out more about the benefits we offer, check out our rewards and benefits page.
What else you need to know
Your working pattern
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work, typically you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and this will include some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
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Customer Service, Personal Banker (12 Month Fixed Term Contract) employer: NatWest
Contact Detail:
NatWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service, Personal Banker (12 Month Fixed Term Contract)
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on NatWest. Understanding their values and how they operate will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about helping customers, think of examples from your past experiences where you’ve gone above and beyond. We want you to showcase your skills in handling different situations effectively.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service, Personal Banker (12 Month Fixed Term Contract)
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you can bring that passion to our team and enhance the banking experience for our customers.
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences that match the job description. We love seeing how your background aligns with what we’re looking for in a Personal Banker.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for us.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with NatWest.
How to prepare for a job interview at NatWest
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you would handle common banking scenarios, like resolving customer complaints or explaining financial products. This shows that you understand the role and are prepared to provide outstanding service.
✨Showcase Your Team Spirit
Since this role involves collaboration with other teams, think of examples where you've successfully worked as part of a team. Highlight your interpersonal skills and how they contribute to a positive work environment. This will demonstrate that you're not just a lone wolf but someone who thrives in a team setting.
✨Prepare for Behavioural Questions
Expect questions that assess your ability to thrive under pressure and improve service. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and show how you can meet personal and branch goals.
✨Express Your Commitment to Learning
The role offers training and development opportunities, so be sure to express your eagerness to learn and grow. Talk about any relevant courses or certifications you've pursued in the past, and how you plan to take advantage of the training provided to enhance your skills in responsible banking.
