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For Companies At a Glance
- Tasks: Be the friendly face of our branch, helping customers with their banking needs.
- Company: Join NatWest Group, a leader in customer service and financial solutions.
- Benefits: Enjoy a competitive salary, flexible rewards, 33 days holiday, and retirement contributions.
- Why this job: Gain valuable skills, make a difference, and grow your career in a supportive environment.
- Qualifications: Motivated individuals with strong communication skills and a passion for customer service.
- Other info: Flexible working hours and comprehensive training provided to kickstart your career.
The predicted salary is between 19800 - 29700 £ per year.
Join us as a Customer Service, Personal Banker in Barrow In Furness You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals We’ll look to you to proactively find ways to continually enhance our customer banking experience We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training This job does not meet Skilled Worker visa sponsorship requirements What you'll do As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience. Day-to-day, you’ll be: Having proactive conversations, understanding the needs of our customers and helping them with their banking needs Completing general banking requests such as payments, balance enquires and transfers Helping customers to understand the different ways they can bank with us and the range of services we can offer Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience The skills you'll need To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand. You’ll also need: A passion for customer service and strong attention to detail The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals Strong interpersonal skills and the ability to work well as part of a team The commitment to develop new skills and responsibilities NatWest Group supports and encourages applications from individuals who speak, or are learning to speak, Welsh. How we’ll reward you You’ll join us on a competitive salary starting of £24,750, pro rata for the hours you work. You’ll also benefit from: A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme A generous holiday entitlement of 33 days, pro rata for hours worked A monthly contribution to your retirement fund To find out more about the benefits we offer, check out our . What else you need to know Your working pattern You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms the hours you work, typically , you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays. Your learning journey Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too
Customer Service - Personal Banker employer: NatWest
Contact Detail:
NatWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Personal Banker
✨Tip Number 1
Familiarize yourself with the financial products and services offered by NatWest Group. Understanding these will help you engage in proactive conversations with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with a friend or family member. This will help you articulate the benefits of banking products clearly and confidently, which is crucial for this role.
✨Tip Number 3
Showcase your passion for customer service by sharing specific examples from your past experiences where you went above and beyond to assist a customer. This will highlight your commitment to providing outstanding service.
✨Tip Number 4
Research common challenges faced by customers in banking and think about how you would address them. Being prepared with solutions will demonstrate your proactive approach and readiness to enhance the customer experience.
We think you need these skills to ace Customer Service - Personal Banker
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Personal Banker. Highlight your customer service experience and how it aligns with the job description.
Tailor Your CV: Customize your CV to emphasize your communication skills, attention to detail, and ability to work under pressure. Use specific examples that demonstrate your customer-centric approach.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service. Mention how you can enhance the banking experience for customers and your commitment to developing new skills.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as accuracy is crucial in this role.
How to prepare for a job interview at NatWest
✨Show Your Customer-Centric Approach
During the interview, emphasize your passion for customer service. Share specific examples of how you've gone above and beyond to meet customer needs in previous roles. This will demonstrate that you understand the importance of putting customers at the heart of your work.
✨Communicate Clearly and Effectively
Strong communication skills are essential for this role. Practice explaining complex banking concepts in simple terms. You might even role-play common customer interactions to showcase your ability to convey information clearly and effectively.
✨Demonstrate Attention to Detail
Since accuracy is crucial in banking, be prepared to discuss how you ensure attention to detail in your work. Provide examples of how you've handled tasks that required precision, such as processing transactions or managing customer inquiries.
✨Highlight Your Teamwork Skills
This position requires collaboration with other teams. Be ready to share experiences where you've successfully worked as part of a team to achieve a common goal. This will show that you can thrive in a team-oriented environment and contribute positively to the branch.
