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- Tasks: Support customers in achieving their financial goals and enhance their banking experience.
- Company: Join a leading bank with a focus on customer service and career development.
- Benefits: Competitive salary, flexible working hours, generous holiday entitlement, and retirement contributions.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Comprehensive training programme with ongoing support and opportunities for career growth.
The predicted salary is between 27585 - 27585 £ per year.
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We’ll look to you to proactively find ways to continually enhance our customer banking experience. We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training. We’re offering this role as a 12 month fixed term contract.
Responsibilities
- As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction.
- You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Completing general banking requests such as payments, balance enquiries and transfers.
- Helping customers to understand the different ways they can bank with us and the range of services we can offer.
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.
Qualifications
- To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work.
- Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- The commitment to develop new skills and responsibilities.
Rewards and Benefits
- You’ll join us on a competitive salary of £27,585, pro rata for the hours you work.
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Your working pattern: You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work, typically you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and this will include some bank holidays.
Your learning journey: Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service, Personal Banker (12 months) in Croydon employer: NatWest
Contact Detail:
NatWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service, Personal Banker (12 months) in Croydon
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Personal Banker. This will help you feel more confident and prepared to impress during your interview.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider tips and even lead to referrals for the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and ready to take that next step.
We think you need these skills to ace Customer Service, Personal Banker (12 months) in Croydon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service, Personal Banker role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’re genuinely interested in the position!
Showcase Your Communication Skills: Since strong communication is key for this role, use clear and concise language in your application. We want to see how you can explain complex ideas simply, just like you would with our customers.
Demonstrate Your Passion for Customer Service: Share specific examples of how you’ve gone above and beyond for customers in the past. We love seeing candidates who are truly passionate about providing outstanding service and making a difference in people's banking experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NatWest
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss how you would handle various customer scenarios, as this role is all about providing outstanding service. Think about examples from your past experiences that showcase your ability to resolve issues and enhance customer satisfaction.
✨Showcase Your Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly and concisely. Prepare to explain complex banking products in simple terms, demonstrating your ability to connect with customers and make their banking experience seamless.
✨Demonstrate Your Team Spirit
This role requires collaboration with other teams, so be prepared to share examples of how you've worked effectively in a team setting. Highlight your interpersonal skills and how you contribute to a positive team environment, as this will resonate well with the interviewers.
✨Emphasise Your Willingness to Learn
The job offers training and development opportunities, so express your eagerness to learn and grow within the company. Discuss any relevant courses or certifications you've pursued, and how you're committed to developing new skills that will benefit both you and the branch.