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For Companies At a Glance
- Tasks: Guide customers in achieving their financial goals and enhance their banking experience.
- Company: Join NatWest Group, a leader in customer service and banking.
- Benefits: Competitive salary, flexible rewards, generous holiday, and retirement contributions.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Passion for customer service and strong communication skills required.
- Other info: 12-month contract with comprehensive training and career growth opportunities.
The predicted salary is between 27585 - 27585 £ per year.
Join us as a Customer Service, Personal Banker in Crawley. Your primary focus will be guiding and supporting our valued branch customers and helping them achieve their financial goals.
Responsibilities
- Play a key role as the first point of contact in our branches, providing outstanding service in every interaction.
- Proactively find ways to continually enhance our customer banking experience.
- Conduct banking requests such as payments, balance enquiries, and transfers.
- Help customers understand different banking options and the services we offer.
- Identify opportunities to promote simple financial products, collaborating with other teams to provide a seamless customer experience.
- Work with high levels of accuracy to deliver seamless and positive experiences for customers.
- Support your development by achieving a Foundation Certificate in Responsible Banking through full training.
Skills & Experience
- Passion for customer service and strong attention to detail.
- Ability to thrive under pressure and drive continual service improvement while meeting personal and branch goals.
- Strong interpersonal and communication skills, capable of explaining product benefits clearly.
- Teamwork and collaboration skills.
- Commitment to develop new skills and responsibilities.
Reward & Benefits
- You’ll join us on a competitive starting salary of £27,585, pro-rata for the hours you work.
- A range of protection, healthcare and lifestyle benefits through NatWest Group Benefits, within a fully flexible reward programme.
- Generous holiday entitlement of 33 days, pro-rata for hours worked.
- Monthly contribution to your retirement fund.
Working Pattern
You’ll be flexible around branch opening hours, typically working Monday-Friday between 9 am and 5 pm, and including rotational Saturdays and bank holidays.
Learning Journey
Your journey starts with a comprehensive training programme to develop skills and confidence. You’ll receive ongoing coaching, support, and study towards a recognised external qualification that opens further career opportunities.
Other Information
This role is offered for a period of 12 months and does not meet Skilled Worker visa sponsorship requirements.
Customer Service, Personal Banker - 12 Month Fixed Term Contract in Crawley employer: NatWest
Contact Detail:
NatWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service, Personal Banker - 12 Month Fixed Term Contract in Crawley
✨Tip Number 1
Get to know the company! Research NatWest Group and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to handle customer queries and complaints. Role-playing with a friend can help you feel more confident when discussing your experience.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your commitment to the role and makes it easier for us to track your progress throughout the hiring process.
We think you need these skills to ace Customer Service, Personal Banker - 12 Month Fixed Term Contract in Crawley
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to help customers in the past. We love seeing candidates who genuinely care about making a difference.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate candidates who can communicate effectively, so make sure your skills and experiences are easy to understand!
Highlight Your Teamwork Skills: Since collaboration is key in this role, mention any experiences where you worked as part of a team. We want to see how you contribute to group success, so don’t be shy about sharing your teamwork stories!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at NatWest
✨Know Your Stuff
Before the interview, make sure you understand the basics of banking and the specific services offered by the company. Brush up on common banking terms and be ready to discuss how you can help customers achieve their financial goals.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided outstanding customer service. Think about times when you went above and beyond to help a customer, as this will demonstrate your passion for customer service and attention to detail.
✨Practice Your Communication
Since strong interpersonal skills are key for this role, practice explaining complex banking concepts in simple terms. You might even want to role-play with a friend to get comfortable with articulating product benefits clearly.
✨Be Ready to Collaborate
This position requires teamwork, so think of examples where you've successfully worked with others to achieve a goal. Be prepared to discuss how you can contribute to a seamless customer experience by collaborating with different teams.