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For Companies At a Glance
- Tasks: Support customers with their banking needs, both digitally and in-person.
- Company: Join a leading bank with a focus on customer service and innovation.
- Benefits: Competitive salary, flexible working hours, generous holiday entitlement, and retirement contributions.
- Why this job: Make a real difference in customers' financial lives while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Comprehensive training programme and opportunities for career growth.
The predicted salary is between 26350 - 36890 £ per year.
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Senior Personal Banker in Coventry.
Responsibilities
- You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection.
- With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected.
- We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme.
- Day to day, you’ll be meeting and supporting customers via video banking from home or face to face in a branch; conducting Financial Health checks and reviewing customer accounts; identifying products and services that are right for our customers; and identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection.
What you’ll do
- As a Senior Personal Banker aligned to one of our branches, you’ll be in the perfect place to build great relationships with our customers, as well as proactively promote the benefits of our growing range of digital services to simplify and enhance their banking experience.
- Your customers will look to you to support them in their decisions as to how they bank with us. You’ll act as a trusted expert, providing them with the knowledge they need to make the most of their money.
- With an emphasis on the delivery of our Financial Health check, you’ll make sure they’re fully informed when it comes to the products and services we offer.
The skills you’ll need
- Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
- The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls.
- The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances.
- Excellent communication and interpersonal skills with a genuine interest in building relationships.
- Excellent planning and organisational skills.
How we’ll reward you
- You’ll join us on a competitive salary starting of £26,350.00 pro rata for the hours you work.
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 36 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
What else you need to know
- You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the shifts you do and the hours you work, which will be between 8am and 8pm and will include some bank holidays.
- As soon as you’re up to speed and settled in your new role, we’ll send you any kit you need to set yourself up for working from home. You’ll have options to enable a suitable balance of working from home and in the branch, we’ll need you to be branch based at times so you can connect and learn with colleagues.
- Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service - Senior Personal Banker in Coventry employer: NatWest
Contact Detail:
NatWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Senior Personal Banker in Coventry
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about us.
✨Tip Number 2
Practice your communication skills! Whether it's face-to-face or video calls, being able to build rapport with customers is key. We recommend doing mock interviews with friends or family to get comfortable.
✨Tip Number 3
Show off your customer service experience! Think of examples where you've gone above and beyond for a customer. This will help us see how you can thrive in a busy environment like ours.
✨Tip Number 4
Be flexible and open-minded! The role involves various tasks, so being adaptable is crucial. Highlight your willingness to learn and grow when you chat with us during the interview process.
We think you need these skills to ace Customer Service - Senior Personal Banker in Coventry
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Personal Banker role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves building relationships with customers, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t forget to mention any experience you have in face-to-face or virtual customer interactions.
Highlight Your Problem-Solving Abilities: As a Senior Personal Banker, you'll be helping customers with complex financial needs. Share examples in your application where you've successfully resolved issues or provided tailored solutions to customers. We love seeing how you think on your feet!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, you can ensure your application reaches us quickly and you can keep track of your application status easily. We can't wait to hear from you!
How to prepare for a job interview at NatWest
✨Know Your Stuff
Make sure you’re familiar with the bank's services and products, especially those related to customer financial health checks and digital banking. Brush up on common banking terms and scenarios, so you can confidently discuss how you would help customers with their complex needs.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Think about times when you’ve built rapport with customers or resolved issues under pressure. This will demonstrate your ability to thrive in a fast-paced environment.
✨Practice Virtual Communication
Since you’ll be meeting customers via video banking, practice your virtual communication skills. Ensure you’re comfortable speaking on camera and can convey warmth and professionalism, just as you would in person.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you understand how you can contribute to the team. For example, ask about the training programme or how the team collaborates between branches and remote work.
