At a Glance
- Tasks: Support customers in achieving their financial goals and enhance their banking experience.
- Company: Join Natwest Group, a leader in customer service and banking.
- Benefits: Competitive salary, flexible hours, generous holiday entitlement, and healthcare benefits.
- Other info: Comprehensive training and ongoing support for your career growth.
- Why this job: Gain valuable skills and a recognised qualification while making a real difference for customers.
- Qualifications: Passion for customer service, strong communication skills, and teamwork ability.
The predicted salary is between 27090 - 27090 £ per year.
Join us as a Customer Service Personal Banker in Chorley. We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skills with full training. This role does not meet Skilled Worker visa sponsorship requirements. We're offering this role for a period of 12 months.
Responsibilities
- Guide and support branch customers, helping them achieve their financial goals.
- Proactively find ways to continually enhance the customer banking experience.
- Act as the first point of contact in our branches, providing outstanding service with high accuracy.
- Have proactive conversations, understand customer needs, and help with banking needs.
- Complete general banking requests such as payments, balance enquiries, and transfers.
- Help customers understand the different ways they can bank with us and the range of services we can offer.
- Identify opportunities to help customers with simple financial products and collaborate with other teams to provide a seamless experience.
Qualifications
- Passion for customer service and strong attention to detail.
- Strong communication skills and the ability to highlight benefits of products and procedures in an easy-to-understand way.
- Ability to thrive under pressure and determination to continuously improve service while meeting personal and branch goals.
- Strong interpersonal skills and the ability to work well in a team.
- The commitment to develop new skills and responsibilities.
Benefits
- Competitive salary starting at £27,090 pro‑rate for hours worked.
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits and a fully flexible reward programme.
- A generous holiday entitlement of 33 days pro‑rate for hours worked.
- A monthly contribution to a retirement fund.
Working pattern
Flexible hours during branch opening: typically 9 am‑5 pm, Monday to Friday, rotational Saturdays, including some bank holidays.
Your learning journey
Comprehensive training programme with ongoing coaching and support, and study towards a recognised external qualification that opens further career opportunities.
Customer Service - Personal Banker (12 months) in Chorley employer: NatWest
Join us as a Customer Service Personal Banker in Chorley, where we prioritise your growth and development with a comprehensive training programme and the opportunity to earn a Foundation Certificate in Responsible Banking. Our supportive work culture fosters teamwork and encourages proactive engagement with customers, ensuring you can make a meaningful impact while enjoying competitive benefits, including a generous holiday entitlement and flexible working hours. With a commitment to employee well-being and career advancement, we are dedicated to helping you achieve your professional goals in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service - Personal Banker (12 months) in Chorley
✨Tip Number 1
Get to know the company! Research Natwest Group and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can explain banking concepts clearly and confidently. Role-play with a friend or family member to get comfortable with potential questions.
✨Tip Number 3
Show off your passion for customer service! During interviews, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to enhancing the customer banking experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for enthusiastic candidates who are ready to learn and grow with us.
We think you need these skills to ace Customer Service - Personal Banker (12 months) in Chorley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Service Personal Banker. We want to see your passion for customer service shine through!
Showcase Your Communication Skills:Since strong communication is key in this role, use your application to demonstrate how you can explain complex banking concepts in a simple way. We love clear and engaging language that reflects your personality!
Highlight Teamwork Experience:This role involves working closely with others, so don’t forget to mention any previous teamwork experiences. We appreciate candidates who can collaborate effectively and contribute to a positive branch environment.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get you on the path to joining our team!
How to prepare for a job interview at NatWest
✨Know Your Customer Service Stuff
Brush up on your customer service skills and be ready to share examples of how you've helped customers in the past. Think about specific situations where you went above and beyond to meet a customer's needs, as this will show your passion for the role.
✨Understand the Banking Basics
Familiarise yourself with basic banking products and services. Be prepared to discuss how you would explain these to customers in a simple way. This shows that you can communicate effectively and help customers understand their options.
✨Show Off Your Team Spirit
Since teamwork is key in this role, think of examples where you've successfully worked with others to achieve a goal. Highlight your interpersonal skills and how you can contribute to a positive branch environment.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the training programme or how success is measured in the role. It shows your interest in the position and helps you determine if it's the right fit for you.
