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For Companies At a Glance
- Tasks: Support customers with their banking needs and promote digital services.
- Company: Join NatWest Group, a leader in customer service and innovation.
- Benefits: Competitive salary, generous holiday, flexible rewards, and retirement contributions.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Experience in customer service and strong communication skills.
- Other info: Comprehensive training programme and ongoing support for career growth.
The predicted salary is between 26350 - 36890 £ per year.
Join us as a Senior Personal Banker in Birmingham. You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection. With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected. We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme.
What you’ll do
- Meeting and supporting customers via video banking from home or face to face in a branch
- Conducting Financial Health checks and reviewing customer accounts
- Identifying products and services that are right for our customers, helping them to make the most of their money and savings
- Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection
- Completing outbound care calls to customers to grow and maintain the relationship
The skills you’ll need
We’re looking for organised, self-motivated and diligent individuals with a passion for delivering excellent customer service in every interaction. You’ll also be motivated and driven to develop your own career and meet branch and personal goals. As a trusted adviser you’ll strive to improve standards for our customers, looking for ways to make their lives easier and taking the stress out of banking.
We’ll also be looking for you to demonstrate
- Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction
- The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls
- The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances
- Excellent communication and interpersonal skills with a genuine interest in building relationships
- Excellent planning and organisational skills
How we’ll reward you
You’ll join us on a competitive salary starting of £26,350, pro rata for the hours you work. You’ll also benefit from a range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme, a generous holiday entitlement of 36 days, pro rata for hours worked, and a monthly contribution to your retirement fund.
Your working pattern
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll work part time for 17.5 hours per week and need to be flexible in terms of the shifts you do and the hours you work, which will be between the hours of 8am and 8pm and will include some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service - Senior Personal Banker in Birmingham employer: NatWest
Contact Detail:
NatWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Senior Personal Banker in Birmingham
✨Tip Number 1
Get to know the company! Research their values and services, especially their digital offerings. This way, when you chat with them, you can show off your knowledge and how you can help customers make the most of those services.
✨Tip Number 2
Practice your customer service skills! Think about scenarios where you might need to help a customer with complex needs. Role-playing these situations can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and maybe even a referral, which can really help your application stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Service - Senior Personal Banker in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Personal Banker role. Highlight your customer service experience and any relevant skills that match what we’re looking for, like building relationships and financial knowledge.
Show Your Passion: Let us see your enthusiasm for helping customers! In your application, share examples of how you've gone above and beyond in previous roles to deliver excellent service. We love candidates who are genuinely interested in making banking easier for others.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to understand your experiences and skills without having to decipher complicated phrases!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NatWest
✨Know Your Stuff
Before the interview, make sure you’re familiar with the bank's services and digital channels. Brush up on common financial products like mortgages and savings accounts, as well as the Financial Health check process. This will help you demonstrate your expertise and show that you can support customers effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Think about times when you’ve built rapport with clients or resolved complex issues. This will highlight your ability to thrive under pressure and your genuine interest in helping customers.
✨Practice Virtual Communication
Since you'll be meeting customers via video banking, practice your virtual communication skills. Ensure you’re comfortable speaking on camera and can convey warmth and professionalism. Consider doing a mock interview with a friend to get feedback on your delivery.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme, opportunities for career development, or how the team collaborates to enhance customer experience. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
