Customer Service - Personal Banker (6 months) in Ashton-under-Lyne

Customer Service – Personal Banker (6 months)

NatWest, Ashton-Under-Lyne, England, United Kingdom

The Customer Service Personal Banker role is a 6‑month contract operating in the NatWest branch network. You will be the first point of contact for customers and will be committed to providing outstanding service in every interaction.

What you’ll do

• You’ll guide and support branch customers, helping them to achieve their financial goals.
• You’ll fully understand the customers’ needs and proactively offer the banking services that meet those needs.
• You’ll handle general banking requests such as payments, balance enquiries and transfers.
• You’ll identify opportunities to offer simple financial products and collaborate with other teams to provide a seamless customer experience.

Key skills and experience

• A passion for customer service and strong attention to detail.
• The ability to thrive under pressure and continuously improve service while meeting personal and branch goals.
• Strong interpersonal skills and the ability to work well as part of a team.
• The commitment to develop new skills and responsibilities.

How we’ll reward you

You’ll join us on a competitive salary starting at £26,010, pro rata for the hours you work. You’ll also benefit from a range of protection, healthcare and lifestyle benefits through Natwest Group Benefits and a monthly contribution to your retirement fund.

Working pattern

The role is based in the United Kingdom. Working hours will be between 9 a.m. and 5 p.m., Monday to Friday, with rotational Saturdays and some bank holidays. Flexibility in hours is required to cover branch opening hours.

Learning journey

You’ll begin with a comprehensive training programme that will cover banking fundamentals, customer experience and product knowledge. Ongoing coaching and support will be provided, and you will study towards a recognised external qualification that will open doors to further career opportunities.