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- Tasks: Lead the development of AI conversation assistants and enhance customer experiences daily.
- Company: Join a forward-thinking bank focused on innovative AI solutions for customer engagement.
- Benefits: Enjoy flexible working options, a collaborative culture, and opportunities for professional growth.
- Why this job: Be at the forefront of AI technology, shaping the future of banking and customer interactions.
- Qualifications: Experience as a Product Owner with AI products and strong knowledge of Agile methodologies required.
- Other info: Ideal for those passionate about innovation and improving customer journeys through technology.
The predicted salary is between 48000 - 72000 £ per year.
Join us as an AI Product Owner. We’ll look to you to future proof how our customers engage with the bank through the creation and scaling of our AI conversation assistants and help and support platforms.
Day-to-day, you’ll use data analysis and find opportunities to develop our capabilities and new customer experiences across our bank’s conversation assistants. Thrive in a role where you’ll utilise your skill set to lead a team that will build journeys, optimise natural language understanding and identify new initiatives.
What you’ll do:
- Define a backlog and create a roadmap that’ll enable the delivery of our bank’s objectives and meet key performance indicators, while ensuring compliance through the effective identification, escalation and resolution of risks and issues.
- Drive all aspects of the delivery by setting the production vision and defining, managing and prioritising the backlog using Agile methodologies to develop and release value to our customers.
- Implement and run a programme of optimisation to ensure products meet their objectives.
- Work with our bank’s stakeholders to understand our customers’ needs by using conversational AI and customer testing to design journeys for our conversation assistants.
- Use data sources, tools, market research, first and third-hand customer research and gap analysis to identify customer insights.
- Ensure the delivery and optimisation of new and innovative approaches to AI and intelligent automation that focus on new and emerging technologies to improve customer experiences.
- Develop help and support capabilities and extend this to new interfaces, including voice assistants, social channels and other emerging technologies.
The skills you’ll need:
- Product Owner experience ideally working with AI powered products and integrating APIs to build new features and journeys that enhance the customer experience and enable personalisation.
- Knowledge of key metrics and an understanding of current technologies within AI and virtual assistants.
- Experience managing and coaching a team to their full potential.
- Knowledge and experience of generating insights through customer research across a range of research methodologies.
- The ability to deliver and optimise products through continuous improvements using data, insights, value slicing and A/B testing, ideally those involving virtual assistants and NLU.
- An understanding of innovation and design thinking methodologies, tools and processes and a background of managing a backlog.
- Experience working in an Agile environment by using Scrum and Kanban methodologies.
AI Product Owner employer: NatWest
Contact Detail:
NatWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI Product Owner
✨Tip Number 1
Familiarise yourself with Agile methodologies, especially Scrum and Kanban, as these are crucial for the role. Consider joining online forums or local meetups to discuss best practices and gain insights from other Product Owners.
✨Tip Number 2
Stay updated on the latest trends in AI and conversational technologies. Follow industry leaders on social media and subscribe to relevant newsletters to ensure you can speak knowledgeably about innovations during interviews.
✨Tip Number 3
Network with professionals in the AI and product management space. Attend conferences or webinars where you can connect with others who have experience in AI-powered products, which could lead to valuable referrals.
✨Tip Number 4
Prepare to discuss specific examples of how you've used data analysis to drive product decisions. Be ready to share case studies or experiences that highlight your ability to optimise customer journeys and enhance user experiences.
We think you need these skills to ace AI Product Owner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Product Owner, especially with AI-powered products. Emphasise your skills in managing backlogs, Agile methodologies, and any specific projects that involved conversational AI.
Craft a Compelling Cover Letter: In your cover letter, express your passion for AI and how your background aligns with the bank's objectives. Mention specific experiences where you've successfully led teams or optimised products using data insights.
Showcase Your Understanding of AI: Demonstrate your knowledge of current AI technologies and methodologies in your application. Discuss any relevant projects or experiences that showcase your ability to integrate APIs and enhance customer experiences through AI.
Highlight Team Management Skills: Since the role involves managing and coaching a team, be sure to include examples of how you've developed team members' potential and fostered a collaborative environment in your previous roles.
How to prepare for a job interview at NatWest
✨Showcase Your AI Knowledge
Make sure to brush up on the latest trends and technologies in AI, especially those related to conversational assistants. Be prepared to discuss how you've applied this knowledge in previous roles, as it will demonstrate your expertise and passion for the field.
✨Demonstrate Agile Experience
Since the role requires working in an Agile environment, be ready to share specific examples of how you've used Scrum or Kanban methodologies in past projects. Highlight your experience in managing backlogs and delivering value incrementally.
✨Prepare for Data-Driven Discussions
As an AI Product Owner, you'll need to leverage data analysis to drive decisions. Prepare to discuss how you've used data sources and customer insights to inform product development and optimisation in your previous roles.
✨Emphasise Team Leadership Skills
The role involves managing and coaching a team, so be sure to highlight your leadership experiences. Share examples of how you've motivated teams, resolved conflicts, and helped team members reach their full potential.
