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For Companies At a Glance
- Tasks: Support customers in achieving their financial goals and enhance their banking experience.
- Company: Join a leading bank with a focus on customer service and career development.
- Benefits: Competitive salary, flexible hours, generous holiday entitlement, and healthcare benefits.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Comprehensive training programme with opportunities for career growth.
The predicted salary is between 20808 - 27312 £ per year.
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Customer Service Personal Banker in Leigh. You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We’ll look to you to proactively find ways to continually enhance our customer banking experience. We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training. This job does not meet Skilled Worker visa sponsorship requirements. We’re offering this role for a period of six months.
What you’ll do
- As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction.
- You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Completing general banking requests such as payments, balance enquiries, and transfers.
- Helping customers to understand the different ways they can bank with us and the range of services we can offer.
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.
The skills you’ll need
- To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work.
- Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- The commitment to develop new skills and responsibilities.
How we’ll reward you
You’ll join us on a competitive salary starting of £26,010, pro rata for the hours you work. You’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
To find out more about the benefits we offer, check out our rewards and benefits page.
What else you need to know
Your working pattern: You’ll need to be flexible in terms of the hours you work, typically you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.
Your learning journey: Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service - Personal Banker (6 months) in Leigh employer: NatWest Markets Plc
Contact Detail:
NatWest Markets Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Personal Banker (6 months) in Leigh
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how you can highlight your customer service skills and experiences that align with the role of a Personal Banker.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service - Personal Banker (6 months) in Leigh
Some tips for your application 🫡
Show Your Customer Service Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see how you can make a difference in our customers' banking experience, so share any relevant experiences that highlight your commitment to helping others.
Tailor Your Application: Make sure to customise your application to fit the role of Personal Banker. Use keywords from the job description and demonstrate how your skills align with what we’re looking for. This shows us you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your skills and experiences effectively. This will help us understand your potential as a Personal Banker right away.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do, so why not get started today?
How to prepare for a job interview at NatWest Markets Plc
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in banking. Be ready to discuss how you would handle common scenarios, like a customer needing help with a payment or understanding their account options. This shows you’re proactive and customer-focused.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples that highlight your ability to explain complex information simply. Think about times when you’ve successfully helped someone understand a product or service, and be ready to share those stories.
✨Demonstrate Your Attention to Detail
In banking, accuracy is crucial. Prepare to discuss how you ensure precision in your work. You might want to mention specific tools or methods you use to double-check your work, as this will show your commitment to providing a seamless customer experience.
✨Be Ready to Discuss Teamwork
This role requires collaboration with other teams, so think of examples where you’ve worked well in a team setting. Highlight how you contributed to achieving a common goal, which will demonstrate your interpersonal skills and ability to thrive in a team environment.
