At a Glance
- Tasks: Support digital delivery and enhance customer experiences through innovative ideas and collaboration.
- Company: Join Coutts, a leading financial institution with a focus on creativity and digital excellence.
- Benefits: Flexible working options, competitive salary, and opportunities for professional growth.
- Other info: Work in a dynamic environment with excellent career progression opportunities.
- Why this job: Turn your passion for digital innovation into a rewarding career that makes a real impact.
- Qualifications: Creative thinkers with knowledge of digital channels and Agile methodologies are encouraged to apply.
The predicted salary is between 40000 - 50000 € per year.
Join us as an Assistant Digital Product Owner - Coutts.Com. Working collaboratively, you'll support the digital delivery of our website through digital experiences, propositions, capabilities, and releases to provide great customer experiences.
Day-to-day, you'll be working collaboratively to develop ideas for new propositions, products or features through ideation techniques. This is your chance to turn your passion into a diverse and rewarding career, using your skills and knowledge to solve new problems and create smarter solutions. Working at Coutts, you'll be given a great platform to channel your creativity and deliver a market leading digital experience for our exceptional clientele. You'll work from home some of the time, but you'll spend up to two days a week working in the Coutts head office at 440 Strand, London.
What you'll do:
- Support the delivery of a prioritised backlog to improve customer experiences or bring propositions to life.
- Identify opportunities for continuous improvement across the domain.
- Develop ideas through defining value propositions, key features and journeys.
- Assist with the design and delivery of digital experiences to meet customer needs and resolve pain points.
- Help maintain the release train through documenting requirements, plans, estimation, interdependencies management and cross-team synchronisation.
- Support digital experiences that can better meet our customers' needs at key moments and resolve pain points, taking into account research, NPS, complaints analysis and commercial and risk requirements.
You'll be responsible for:
- Supporting the delivery of the product and experience backlog to maintain the completion of sprint goals and tasks.
- Working collaboratively with stakeholders and cross-function delivery teams.
- Helping with the delivery of change, from vision and inception, through to post-live validation and monitoring, while considering the brand, customer experience and engagement impacts.
- Assisting with the planning, timing, and implementation of delivery roadmaps and backlog by aligning the vision, planning and interdependencies of many teams.
- Providing cross-team synchronisation of the delivery of the portfolio while using service and experience design and Agile methodologies to design the end-to-end service and user experience.
- Supporting areas to leverage the wider NatWest Group platform while ensuring consistency and the right level of bespoke features delivered for the Coutts brand.
The skills you'll need:
- Ability to define and implement strategic plans to improve future customer experiences.
- Understanding of technical architectures and how to use them in the future.
- Demonstrate creative and innovative thinking through the support and delivery of customer outcomes.
- Build and maintain a positive working relationship with stakeholders across multiple franchises and functions and at different levels.
- Knowledge of digital channels, including mobile, online, and digital propositions, digital marketing, analytics, and customer research, with a particular focus on websites a plus.
- Ability to drive and deliver innovative ideas through Agile ways of working.
- Understanding of how to adapt to quickly changing environments.
- Good written and verbal communication skills to engage with colleagues at all levels.
- Knowledge of how to relate everyday work to the strategic vision of the feature team with a good focus on business outcomes.
- Be purpose-driven and have the ability to understand the strategic vision, with a focus on great business outcomes.
- Knowledge of Adobe Experience Manager from an authoring, product and technical perspective is a plus for this role.
Assistant Digital Product Owner in Westminster employer: NatWest Group
At Coutts, we pride ourselves on fostering a collaborative and innovative work environment that empowers our employees to thrive. As an Assistant Digital Product Owner, you'll have the unique opportunity to contribute to the digital transformation of our prestigious brand while enjoying flexible working arrangements between home and our iconic London office at 440 Strand. With a strong focus on employee growth, creativity, and delivering exceptional customer experiences, Coutts is an excellent employer for those seeking a meaningful and rewarding career in the digital space.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Digital Product Owner in Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Coutts or similar companies. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills in real-time! If you get the chance, ask for a task or a mini-project during interviews. It’s a great way to demonstrate your problem-solving abilities and creativity.
✨Tip Number 3
Be ready to discuss your ideas! Prepare some innovative propositions or features you think could enhance customer experiences. This shows you're proactive and passionate about the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and you’re considered for the role. Plus, it shows you’re keen on joining us!
We think you need these skills to ace Assistant Digital Product Owner in Westminster
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for digital products shine through! We want to see how your passion aligns with our mission to create exceptional customer experiences.
Tailor Your Application:Make sure to customise your application to highlight relevant skills and experiences that match the Assistant Digital Product Owner role. We love seeing how you can contribute to our team!
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so make sure your ideas are easy to understand and directly address the key responsibilities outlined in the job description.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Coutts.
How to prepare for a job interview at NatWest Group
✨Know Your Digital Stuff
Make sure you brush up on your knowledge of digital channels, especially websites. Be ready to discuss how you've used digital marketing and analytics in past roles. This will show that you understand the landscape and can contribute to improving customer experiences.
✨Showcase Your Agile Mindset
Since this role involves Agile methodologies, be prepared to share examples of how you've successfully worked in Agile environments. Talk about specific projects where you drove innovative ideas and how you adapted to changes quickly.
✨Collaborate Like a Pro
This position requires working closely with stakeholders and cross-functional teams. Think of instances where you’ve effectively collaborated with others to deliver a project. Highlight your communication skills and how you maintain positive relationships across different levels.
✨Bring Ideas to the Table
Demonstrate your creative thinking by coming up with potential propositions or features that could enhance the digital experience at Coutts. This shows your passion for the role and your ability to think strategically about customer needs.
