Transformation Manager

Join us as a Transformation Manager. If you’re passionate about delivering an outstanding customer experience and want to develop your programme management and financial acumen, we’d like to hear from you.

We’ll look to you to manage the design and delivery of the bank of the future by delivering increased customer value and effortless customer experiences through various channels, propositions, products and services. You’ll be joining a fast-paced and customer-focused team driving innovative thinking and continually challenging the business to deliver more for customers. This is an office-first job, so most of your time will be spent on site at one of our offices.

What you’ll do:

• Manage and deliver our customer value strategy, aligning it to wider customer and financial targets.
• Work collaboratively with other teams to identify opportunities to digitise, develop business cases, improve existing and create new experiences, and drive the delivery of programme ambitions.
• Bridge the gap between executive strategic messaging and initiative level delivery.
• Own and manage relationships with senior stakeholders to ensure transformation plans are coordinated across the Bank.
• Have an in-depth understanding of sub-programme initiatives and business cases, with the ability to summarise and communicate to leadership level stakeholders.
• Engage in risk and strategic programme management; alignment and reporting across delivery plans.
• Challenge propositions and work with business areas to co-design improved business cases and initiatives.

The skills you’ll need:

• Be the voice of the customer, passionate about customer experience and continuous improvement.
• Have a creative mindset and be an expert in channels with a successful track record of driving initiatives to support digital transformation within a banking context.
• Experience in driving and delivering innovative ideas, harnessing digital and technological advances that truly benefit customers.
• Independent and critical thinking.
• Ability to break down complex problems into an actionable plan.
• Experience driving channel transformation within a banking context to support digital transformation.
• A deep understanding of digital propositions across retail banking products.
• An understanding of strategic trends impacting retail banking and how customer expectations are shifting.
• An understanding of the potential applications of Generative AI in retail banking, and practical capability to deliver this to customers.
• A talented communicator who can influence, inspire and engage customers and colleagues.
• A strong challenger mindset, with the willingness to challenge senior stakeholders.
• Exceptional stakeholder management skills, with the ability to understand a wide range of perspectives and work towards a joint outcome.
• The ability to implement strategic direction for future customer experiences.
• A proven ability to adapt to quickly changing environments, learn at pace, and encourage others to do the same.
• Experience of building and communicating business cases.

Ideally, you’ll have extensive post-graduate experience gained within a Big Four management consultancy or in an equivalent role, such as a strategy or transformation position within a large organisation.

Hours: 35

Job Posting Closing Date: 25/01/2026

Ways of Working: Office First