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For Companies At a Glance
- Tasks: Lead client relationships and manage technical delivery for financial products.
- Company: Join Boxed, a dynamic player in the BaaS sector, focused on innovation.
- Benefits: Enjoy flexible working options and a collaborative team culture.
- Why this job: Be the face of our enterprise solutions and drive impactful projects.
- Qualifications: Experience in Technical Account Management within FinTech or payments is essential.
- Other info: Opportunity to influence product roadmaps and work with cutting-edge technology.
The predicted salary is between 48000 - 72000 ÂŁ per year.
Join us as a Technical Account Manager
Youâll be our Client âfirst point of contactâ for Product and Delivery, working alongside a Customer Success Manager, acting as the face of the BaaS organisation with our enterprise clients
What you\âll do:
- Own Delivery engagement from âInitiationâ through âLaunchâ to âRunâ of financial products
- Own the technical relationship with clients, advising them on product capabilities and best practices for product success
- Drive endâtoâend project delivery for client implementations â building and managing delivery plans, tracking milestones, risks, and dependencies across client, Boxed, and NatWest estates
- Collaborate closely with internal Delivery Management, Product, Engineering, Operations, Risk/Compliance, and supporting teams to resolve issues and unblock progress
- Translate business needs into technical requirements â leading on technical design discussions with clients, understanding their proposition, and mapping requirements to our APIs and services
- Partner with Product and Engineering to influence the future roadmap on client needs
- Set up and running governance frameworks, including regular status updates, steering committees, and escalation pathways â ensuring delivery against client expectations
- Own and manage the standardised delivery and performance client reporting, alongside providing regular reporting to internal stakeholders
The skills youâll need
- Experience in a Technical Account Management role within FinTech, payments, or BaaS
- Exceptional client management and negotiation skills with ability to lead technical and commercial discussions, translating between technical and business requirements as needed
- Strong Product knowledge for assigned product line with experience of pitching and explaining industry best practices
- Proven track record leading technical delivery for multi-stakeholder enterprise clients, navigating technical and commercial challenges as they emerge
- Ability to clearly and confidently explain current product capabilities and future roadmap
- Ability to problem solve whilst supporting clients to navigate any known product limitations in order to achieve their goals
- Solid understanding of RESTful APIs, whiteâlabelled frontâend applications, system integrations, and microservices architectures
Additional experience in the following would be advantageous:
- Experience working in a scaleâup environment
- Understanding of UK banking regulations, KYC/AML, and embedded finance use cases
- Familiarity with Open Banking standards and cloudânative architecture
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Technical Account Manager employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Technical Account Manager
â¨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as RESTful APIs and microservices architectures. This will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
â¨Tip Number 2
Network with professionals in the FinTech and BaaS sectors. Attend industry events or join relevant online forums to connect with current Technical Account Managers. This can provide insights into the role and potentially lead to referrals.
â¨Tip Number 3
Prepare to discuss your experience with client management and technical delivery. Think of specific examples where you've successfully navigated challenges or led projects, as these stories will resonate well with interviewers looking for proven capabilities.
â¨Tip Number 4
Stay updated on the latest trends in FinTech, especially around UK banking regulations and Open Banking standards. Demonstrating your knowledge of these areas during discussions can set you apart from other candidates.
We think you need these skills to ace Technical Account Manager
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV highlights relevant experience in Technical Account Management, especially within FinTech or BaaS. Emphasise your client management skills and any technical delivery projects you've led.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your background aligns with the responsibilities outlined. Mention specific experiences where you successfully navigated technical and commercial challenges.
Highlight Technical Skills: In your application, clearly outline your knowledge of RESTful APIs, system integrations, and microservices architectures. Provide examples of how you've applied these skills in previous roles.
Showcase Continuous Improvement Mindset: Demonstrate your ability to capture feedback and implement improvements. Share examples of how you've contributed to internal processes or product evolution based on client engagements.
How to prepare for a job interview at NatWest Group
â¨Understand the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Technical Account Manager, especially in the context of FinTech and BaaS. Familiarise yourself with the key tasks mentioned in the job description, such as managing delivery plans and translating business needs into technical requirements.
â¨Showcase Your Client Management Skills
Prepare examples from your past experiences that demonstrate your exceptional client management and negotiation skills. Be ready to discuss how you've successfully led technical discussions and navigated challenges with enterprise clients.
â¨Demonstrate Technical Knowledge
Brush up on your knowledge of RESTful APIs, microservices architectures, and system integrations. Be prepared to explain how these concepts relate to the role and how you've applied them in previous positions.
â¨Prepare for Problem-Solving Scenarios
Think of specific instances where you've had to problem-solve while supporting clients. Be ready to discuss how you helped clients navigate product limitations and achieve their goals, showcasing your ability to think on your feet.
