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For Companies At a Glance
- Tasks: Lead resourcing and capability activities while building strong partnerships.
- Company: Join a dynamic team focused on performance and business management.
- Benefits: Enjoy hybrid work options with flexibility and corporate perks.
- Why this job: Elevate your career by making impactful decisions and collaborating with key stakeholders.
- Qualifications: Experience in leadership support or business management, preferably in a call centre environment.
- Other info: Proficiency in Excel and strong analytical skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Join us in Performance & Business Management, where you will define and lead resourcing and capability activities for business areas. You will provide specialist knowledge to ensure that the right resourcing levels are in place and capability requirements are met to deliver business needs. This is an opportunity to raise your career profile by building collaborative relationships with a range of key stakeholders. For this hybrid role, you'll mainly work from home with a minimum of one day a week in the office.
What you will do:
- Build and maintain strong, trusted partnerships to understand and support the resourcing and capability needs of the business.
- Engage with the business to determine a strategic workforce plan.
- Work with the business area to define and deliver capability plans in line with future operating models.
- Gather and use robust capability MI, providing options and recommendations to support the business strategy.
- Embed the outputs of the people plan locally and support people leaders by providing advice and guidance.
- Identify skills and knowledge gaps based on the business strategy and provide solutions.
- Support the implementation of a technical learning framework across the business area.
- Design, deliver and lead the business unit’s communications and engagement plan, owning key communications channels.
The skills you will need:
- Excellent experience of working in a leadership support or business management role within a call centre environment.
- Broad knowledge of the customer business, key services and how it interacts with the rest of the organisation.
- A proven background in a resource planning role with the ability to calculate future resource requirements using Supply vs Demand plans.
- Ability to support change processes by completing impact assessments to size the resource requirement.
- Experience of working with multiple business initiatives.
- Proficiency in Excel, strong analytical, problem-solving skills and the ability to use information to develop creative value-add solutions.
- Experience of leading and delivering results through a team.
- Strong stakeholder management and influencing skills preferably gained within a resource planning environment.
Supply and Demand Planning Manager employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supply and Demand Planning Manager
✨Tip Number 1
Familiarise yourself with the latest trends in supply and demand planning. Understanding current methodologies and tools used in the industry will help you speak confidently about your knowledge during interviews.
✨Tip Number 2
Network with professionals in the field, especially those who have experience in resource planning within a call centre environment. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed stakeholder relationships in previous roles. Highlighting your ability to influence and collaborate will be key in demonstrating your fit for this position.
✨Tip Number 4
Brush up on your Excel skills, particularly in data analysis and reporting. Being able to showcase your proficiency in using Excel to derive insights from data will set you apart from other candidates.
We think you need these skills to ace Supply and Demand Planning Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supply and demand planning, particularly in a leadership support or business management role. Use specific examples that demonstrate your ability to calculate future resource requirements and manage stakeholder relationships.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Clearly outline how your skills and experiences align with the job description, especially your proficiency in Excel and your analytical problem-solving abilities.
Showcase Relevant Achievements: When detailing your work history, focus on achievements that relate to resource planning and capability management. Use metrics where possible to quantify your impact, such as improvements in efficiency or successful project outcomes.
Prepare for Potential Questions: Anticipate questions related to your experience in managing change processes and supporting multiple business initiatives. Be ready to discuss specific examples of how you've led teams and delivered results in previous roles.
How to prepare for a job interview at NatWest Group
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of what a Supply and Demand Planning Manager does. Familiarise yourself with key responsibilities such as resource planning, stakeholder management, and capability development. This will help you articulate how your experience aligns with the role.
✨Showcase Your Analytical Skills
Given the emphasis on analytical abilities in this role, be prepared to discuss specific examples where you've used data to drive decisions. Highlight your proficiency in Excel and any relevant tools you've used to analyse supply vs demand plans.
✨Demonstrate Stakeholder Management Experience
This position requires strong stakeholder management skills. Prepare to share instances where you've successfully built relationships with key stakeholders, how you influenced decisions, and the outcomes of those interactions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and decision-making skills. Think about challenges you've faced in resource planning or capability development and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
