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For Companies At a Glance
- Tasks: Support customers in achieving their financial goals and enhance their banking experience.
- Company: Join a leading bank with a strong commitment to customer service.
- Benefits: Competitive salary, generous holiday entitlement, and flexible lifestyle benefits.
- Why this job: Kickstart your career in banking with training and development opportunities.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Flexible working hours with a supportive team environment.
The predicted salary is between 26010 - 36414 £ per year.
Join us as a Customer Service, Personal Banker in Hastings. You will be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We will look to you to proactively find ways to continually enhance our customer banking experience. We will support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skills with full training. This role is offered as a 12 month fixed term contract.
What you’ll do
- As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction.
- You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Completing general banking requests such as payments, balance enquiries and transfers.
- Helping customers to understand the different ways they can bank with us and the range of services we can offer.
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.
The skills you’ll need
- To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work.
- Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.
- You’ll also need a passion for customer service and strong attention to detail.
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- The commitment to develop new skills and responsibilities.
How we’ll reward you
You’ll join us on a competitive salary starting of £26,010, pro rata for the hours you work. You’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Your working pattern
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work, typically you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and this will include some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service, Personal Banker (12 months) in St Leonards employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service, Personal Banker (12 months) in St Leonards
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the branch and its services. This will help you tailor your answers and show that you're genuinely interested in helping customers achieve their financial goals.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers daily, it’s crucial to convey information clearly and confidently. Try role-playing common customer scenarios with a friend to get comfortable.
✨Tip Number 3
Show your passion for customer service! During your interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to providing outstanding service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to leave a positive impression and keep you top of mind.
We think you need these skills to ace Customer Service, Personal Banker (12 months) in St Leonards
Some tips for your application 🫡
Show Your Customer Service Passion: Make sure to highlight your love for customer service in your application. We want to see how you’ve gone above and beyond for customers in the past, so share those stories that showcase your commitment to helping others achieve their financial goals.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We’re looking for candidates who understand what it means to provide outstanding service and can communicate that effectively.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate strong communication skills, so make sure your writing is easy to read and free of jargon. Highlight your key achievements and skills without waffling on!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to find all the information you need about the role and our company. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at NatWest Group
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss how you would handle various customer scenarios, especially those that require a proactive approach. Think about examples from your past experiences where you went above and beyond for a customer.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice explaining complex banking concepts in simple terms. During the interview, demonstrate your ability to listen actively and respond thoughtfully to questions, showing that you can connect with customers effectively.
✨Highlight Your Attention to Detail
Prepare to discuss situations where your attention to detail made a difference. Whether it’s ensuring accuracy in transactions or catching errors before they escalate, be specific about how this skill has helped you succeed in previous roles.
✨Express Your Passion for Continuous Improvement
This role requires a commitment to personal and professional growth. Share your enthusiasm for learning new skills and improving customer experiences. Mention any relevant training or certifications you’re pursuing, like the Foundation Certificate in Responsible Banking, to show your dedication.
