At a Glance
- Tasks: Manage a portfolio of high-risk corporate clients and shape recovery strategies.
- Company: Join NatWest's Commercial & Institutional team, known for its expertise.
- Benefits: Gain unique exposure, professional development, and impactful experiences.
- Other info: Dynamic role with diverse challenges and excellent career progression opportunities.
- Why this job: Make a real difference in client outcomes while developing your skills.
- Qualifications: Understanding of corporate banking and strong analytical skills required.
The predicted salary is between 55000 - 65000 £ per year.
Join us as a Specialist Client Manager. In this vital role, you'll take ownership of a portfolio of higher-risk Corporate and Commercial clients, where your decisions directly impact business survival and the bank’s risk position. Working within the Commercial & Institutional (C&I) portfolio management function, you’ll own the end-to-end credit delivery activity for a portfolio of complex corporate and commercial clients. You’ll join a deeply experienced team operating at the forefront of complex, in-life client situations across NatWest’s Commercial & Institutional bank.
What you'll do
This is not a typical portfolio or relationship role. You’ll operate in a heightened monitoring environment, proactively identifying risk, engaging customers early, and shaping strategies to stabilise or exit positions. As a Specialist Client Manager, you’ll be overseeing the relationship with customers and credit stewardship activity as well as assisting senior management in the development of client risk management capability within the business. You’ll also manage key stakeholder relationships to enable consistently good customer outcomes and a collaborative approach.
- Proactively monitoring a portfolio of corporate and commercial clients, identifying emerging risks before they become critical.
- Engaging directly with customers on a regular basis to understand challenges, shape recovery strategies and deliver key client messages and execute agreed risk mitigation strategies.
- Owning the credit delivery process and acting as a point of contact for stakeholders to make sure the operation runs smoothly, including undertaking client facility reviews in a timely manner and in line with credit policy.
- Identify and respond to potential fraud risk, taking appropriate action to mitigate losses and protect the bank.
- Identifying clients who need an audit, offering support where needed and proactively engaging with the banks panel of external professional advisers.
- Utilising the banks systems to actively manage live facilities in line with the agreed client strategy.
- Proactively partnering with commercial client managers to review and optimise in-life portfolios through structured, regular portfolio reviews.
The skills you'll need
You’ll bring a strong understanding of corporate banking and working capital products. It would be desirable to have working knowledge of invoice finance products and software applications as well as the wider working capital sales products and services. However, training and upskilling can be provided. You’ll also have the ability to analyse financial and collateral information as well as articulating conclusions and developing appropriate strategies, presenting a strong analytical skill. In addition, you’ll have or be working towards the Chartered Banker Diploma in Lending Skills and have strong negotiation, organisational and planning skills.
- The ability to balance customer outcomes with risk management, making sound, commercially aware decisions.
- Experience working across multiple stakeholders, including credit teams, risk functions, and external advisers.
- A proactive mindset, someone who spots issues early and takes ownership.
- Confidence in handling sensitive, high-stakes client conversations.
- Strong resilience and judgement in situations where there may not be clear or easy answers.
Why Join us?
You’ll gain exposure to situations most roles never see—from early risk identification through to restructuring, fraud management, and recovery. The role has significantly evolved in the past 18 months, offering broader ownership and greater influence across the full client lifecycle. You’ll work alongside a highly experienced team, building expertise that typically takes years to develop. No two days are the same - this is a diverse, hands-on role spanning sectors, products, and complex client scenarios. You’ll play a key role in supporting businesses through challenging periods, with genuine impact on their outcomes. The breadth of exposure makes this a powerful platform for future progression across credit risk, restructuring, and senior client management roles.
Specialist Client Manager employer: NatWest Group
At NatWest, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Specialist Client Manager, you'll not only engage with complex corporate clients but also gain invaluable experience in risk management and client stewardship, all while being supported by a deeply experienced team. With opportunities for professional growth and the chance to make a real impact on businesses during challenging times, NatWest is the ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist Client Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect fit for the Specialist Client Manager role. Highlight your analytical skills and ability to manage complex client situations effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining us and makes it easier for us to keep track of your application.
We think you need these skills to ace Specialist Client Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Specialist Client Manager role. Highlight your understanding of corporate banking and any relevant experience you have in managing complex client portfolios.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've proactively identified risks and engaged with clients to shape recovery strategies in the past.
Showcase Your Analytical Skills:Since this role requires strong analytical abilities, be sure to mention any experience you have in analysing financial information and developing strategies based on your findings. We want to see how you can apply these skills in real-world scenarios.
Apply Through Our Website:We encourage you to apply directly through our website. This ensures your application gets to the right people quickly and shows us you're serious about joining our team at NatWest.
How to prepare for a job interview at NatWest Group
✨Know Your Portfolio Inside Out
Before the interview, make sure you thoroughly understand the types of corporate and commercial clients you'll be managing. Familiarise yourself with common risks associated with these clients and think about how you would proactively engage with them to identify issues early.
✨Demonstrate Your Analytical Skills
Be prepared to discuss your experience with analysing financial and collateral information. Bring examples of how you've used data to shape recovery strategies or mitigate risks in previous roles. This will show that you can make sound, commercially aware decisions.
✨Showcase Your Stakeholder Management Experience
Highlight your experience working with multiple stakeholders, including credit teams and external advisers. Prepare specific examples of how you've successfully navigated complex relationships to achieve positive outcomes for clients.
✨Prepare for High-Stakes Conversations
Since this role involves handling sensitive client discussions, think about past experiences where you've had to manage difficult conversations. Be ready to share how you maintained professionalism and achieved a positive outcome, demonstrating your resilience and judgement.
