At a Glance
- Tasks: Manage facilities services, ensuring safety and compliance across branches in North London & East Anglia.
- Company: Join a leading retail brand focused on creating safe and efficient workspaces.
- Benefits: Competitive salary, professional development, and opportunities for career growth.
- Other info: Dynamic role with travel to various branches and collaboration with diverse teams.
- Why this job: Make a real impact by enhancing branch environments and customer experiences.
- Qualifications: Experience in facilities management and strong communication skills required.
The predicted salary is between 45000 - 55000 £ per year.
Join us as a Senior Facilities Manager (Branches), North London & East Anglia. Play a key role by being responsible and accountable for the delivery and management of all facilities‑related services, ensuring compliance with approved procedures and agreed service levels supporting retail strategic initiatives. Drive efficiency and sustainability by monitoring service costs, supporting energy‑saving initiatives, and identifying opportunities to reduce expenditure while maintaining operational effectiveness. Help create a space where people are proud to work and visit by ensuring a high‑quality, safe, and well‑maintained environment for both colleagues and customers.
You’ll be expected to travel to branches within your assigned property portfolio at least twice per week and be required to visit each branch quarterly, or four times a year.
What you'll do
- Act as the primary point of contact for all branch‑based, property‑related activities across a defined geographical portfolio.
- Ensure operational readiness, safety, and minimal disruption to colleagues and customers by overseeing both planned and reactive maintenance activities, coordinating helpdesk requests, and managing supply partners to deliver well‑maintained, safe, efficient, and compliant workplaces.
- Support the management of the brand’s image and reputation on the high street.
- Build and maintain strong working relationships with business stakeholders, internal teams, and external partners and suppliers.
- Analyse customer, colleague, and business data and feedback, reviewing performance indicators to understand trends and operational pressures.
- Ensure full compliance with operating standards and quality processes, while being accountable for supplier and contractor relationships to drive consistent high performance, value for money, and efficient service delivery.
- Proactively identify improvement opportunities and take timely action to enhance the overall service experience and branch environment.
- Serve as the branch’s facilities subject matter expert, providing advice, guidance, and constructive challenge to stakeholders.
- Ensure portfolio compliance with all internal policies, regulatory obligations, and risk controls, acting as a trusted internal consultant on all facilities‑related matters.
- Work closely with the Health & Safety team to ensure both staff and customers are kept safe on bank premises.
The skills you'll need
- Experience as a Facilities Manager in a retail and corporate environment, with a proven track record of managing a broad range of stakeholders and suppliers.
- Ability to manage stakeholders effectively, supported by excellent communication and customer service skills.
- Strong and sound knowledge of risk and compliance management practices.
- Experience in delivering a multitude of property and facilities‑related activities at a high pace.
- Experience delivering successful customer experience and service performance improvement initiatives.
- Professional qualification such as the Institute of Workplace & Facilities Management (IWFM) at a minimum standard of Level 4.
- Institution of Occupational Safety and Health (IOSH) certification – if you don’t, this can be provided.
- A desire to study the National Examination Board in Occupational Safety and Health (NEBOSH), or an equivalent qualification.
Senior Facilities Manager (Branches), North London & East Anglia in Southend-on-Sea employer: NatWest Group
As a Senior Facilities Manager with us, you'll be part of a dynamic team dedicated to creating safe, efficient, and welcoming environments across North London and East Anglia. We pride ourselves on fostering a collaborative work culture that values employee growth, offering opportunities for professional development and training in facilities management and health and safety. Join us to make a meaningful impact while enjoying the benefits of a supportive workplace that prioritises sustainability and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Facilities Manager (Branches), North London & East Anglia in Southend-on-Sea
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field, especially those who work in retail. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up and shine! Attend industry events or local meetups related to facilities management. It’s a great way to meet potential employers and showcase your expertise in person.
✨Tip Number 3
Be proactive! If you see a branch that could use some improvement, don’t hesitate to reach out with your ideas. This shows initiative and can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining us. Plus, it gives you a chance to highlight your passion for creating safe and efficient workplaces.
We think you need these skills to ace Senior Facilities Manager (Branches), North London & East Anglia in Southend-on-Sea
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Facilities Manager. Highlight your experience in managing facilities, compliance, and stakeholder relationships. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about facilities management and how you can contribute to creating a safe and efficient environment for our branches. Keep it engaging and personal.
Showcase Your Achievements:Don’t just list your responsibilities; show us what you've achieved! Use specific examples of how you've improved service delivery or reduced costs in previous roles. We love numbers and success stories!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to see more about our company culture!
How to prepare for a job interview at NatWest Group
✨Know Your Facilities Management Stuff
Make sure you brush up on your facilities management knowledge, especially in a retail context. Be ready to discuss your experience with managing stakeholders and suppliers, as well as any specific projects where you've improved service delivery or compliance.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with teams or clients in the past, especially when it comes to resolving issues or implementing changes.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've identified improvement opportunities in facilities management. Be prepared to discuss how you took action to enhance service experiences or operational efficiency, and what the outcomes were.
✨Understand Compliance and Safety Standards
Familiarise yourself with relevant compliance and safety regulations, particularly those that apply to retail environments. Be ready to explain how you've ensured adherence to these standards in your previous roles, and how you would approach this in the new position.
